Team Lead, Service & Admin — Onsite Ops & CX Leader

Rentokil Initial; Fredericton; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Paid during training

Medical, dental and vision benefits

Employer-matched RRSP program

Paid sick and vacation days

Short-term and long-term disability

Life insurance

Competitive compensation

On-demand pay

Job summary

A leading pest control provider is seeking an experienced Team Lead, Service and Administration in Fredericton. This full-time, onsite role focuses on overseeing team performance, training, and handling escalated customer issues, while ensuring adherence to operational standards. The candidate should possess 2-5 years of supervisory experience and be well-versed in call center management. Competitive salary, benefits including medical coverage and retirement support are offered.

Qualifications

• 2 – 5 years of supervisory experience.
• Well versed in call centre management fundamentals.
• Experience in scheduling of field technicians.
• Strong proficiency with MS Office.

Responsibilities

• Hiring, training and motivating direct reports.
• Overseeing phone management and performance.
• Handling escalated customer issues professionally.
• Monitoring and analyzing call center performance.
• Managing Fresh Desk tickets.
• Assisting with the strategic plan for the department.

Skills

Supervisory experience

Call center management fundamentals

Customer experience drivers

Scheduling field technicians

Administrative skills including invoicing

Outstanding verbal and written skills

Organizational skills

MS Office proficiency

Bilingual (English/French)

Job description

A leading pest control provider is seeking an experienced Team Lead, Service and Administration in Fredericton. This full-time, onsite role focuses on overseeing team performance, training, and handling escalated customer issues, while ensuring adherence to operational standards. The candidate should possess 2-5 years of supervisory experience and be well-versed in call center management. Competitive salary, benefits including medical coverage and retirement support are offered.