Assistant Store Manager (Team Lead) - Fredericton Area (251029-67)

Cannabis NB; Fredericton; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Salary: CAD 55,723.20

Comprehensive benefits

Paid sick time & pro-rated vacation

Generous pension plan

Inclusive work environment

Job summary

Cannabis NB in Fredericton, NB seeks an experienced Team Lead to assist the Store Manager in achieving sales and daily operations. You will coach and motivate a diverse team, deliver outstanding customer service, and uphold our safety and loss-prevention standards.

You are a natural leader with strong communication, able to mentor colleagues and manage performance reviews while promoting an inclusive, education-focused retail environment. This position is based in-store.

Qualifications

• 3+ years of retail/customer service leadership experience.
• Proven ability to develop team members into higher roles.
• Strong communication and interpersonal skills.
• Ability to speak both French and English is required.

Responsibilities

• Support the Store Manager in achieving store sales and operational goals.
• Lead, motivate, coach and train team members to deliver exceptional customer service.
• Drive a positive team culture focused on accountability, collaboration, and results.
• Ensure adherence to loss prevention policies to support shrink goals.
• Report, document, investigate and address near misses, injuries or accidents promptly.
• Ensure compliance with policies and laws; maintain in-store processes and evaluate effectiveness.
• Conduct quarterly and new hire performance reviews; address behavioral issues timely.
• Develop and maintain a high-performing retail team through selection and development.

Skills

Retail leadership

Customer service

Team coaching

Communication

Bilingual (French & English)

Job description

About Us

Cannabis NB is New Brunswick’s trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.

Our Goal:

To deliver a world-class customer experience rooted in knowledge, care, and safety.

Assistant Store Manager (Team Lead)

We are seeking a Team Lead that will be a key player in driving sales, delivering outstanding customer service, and supporting the Store Manager in daily operations in order to achieve operational objectives. The Team Lead will help coach, lead, and inspire the team to meet goals and uphold our brand mission, vision, values and pillars of Cannabis NB.

Our Mission:

To provide access to quality-assured products while empowering customers through meaningful conversations and accurate information.

Our Mandate:

To support public education and harm reduction by promoting socially responsible cannabis use across the province.

Responsibilities and Key Accountabilities:

• Support the Store Manager in achieving store sales and operational goals
• Lead, motivate, coach and train team members to deliver exceptional customer service
• Drive a positive team culture focused on accountability, collaboration, and results
• Ensure adherence to loss prevention policies to support achieving store shrink goals
• Report, document, investigate and address near misses, customer injuries or workplace accidents in a timely manner
• Ensure compliance with corporate policies and provincial or federal laws
• Ensure in-store responsibility processes and practices are adhered to, and evaluated to ensure effectiveness
• Conduct quarterly and new hire performance reviews
• Report, document, investigate and address behavioral issues in a timely manner
• Develop, and maintain a high diverse, high-performance retail team through consistent selection, development, and motivation

About You

You are a natural leader with a strong ability to inspire and motivate others, you lead by example and bring out the best in your team. You enjoy coaching employees, developing talent within your organization and fostering a culture of accountability, support and positivity. You mentor team members by helping them build confidence, improve performance, and grow in their roles. You have a clear communication style that is respectful and empowering while also being able to deliver constructive feedback that drives results. You have a passion for delivering an exceptional in-store experience and ensuring that your team members have the training and skills required to help our customers select the best products for their needs.

Qualifications

• Ability to work flexible hours, including evenings and weekends
• Proven ability to drive results and lead a team
• 3+ years of retail/customer service experience in a leadership role
• Proven ability of developing team members into other roles
• Strong communication and interpersonal skills
• Ability to speak both French and English is required

What We Offer

• Salary of $55,723.20 and comprehensive benefits package
• Opportunity to work in an exciting and rapidly evolving industry
• Paid sick time, pro-rated vacation & wellness time
• Generous pension plan
• Supporting, engaged and inclusive work environment

Working Conditions

• Must be 19 years of age or older
• Only candidates with legal authorization to work in Canada will be considered
• Must be able to work a flexible schedule including evenings and weekends

Equal Opportunity Statement

Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.