Team Lead – Personal Lines

Impact Recruitment; Markham; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Health and dental benefits

Long-term disability

Hybrid work arrangement (4 days in, 1/

Career growth opportunities

Industry networking opportunities

Job summary

Impact Recruitment client, a well‑established insurance brokerage, seeks a Team Lead – Personal Lines / Private Client & Group to lead a team of experienced Personal Lines Account Managers/CSRs and drive Group opportunities and high‑net‑worth business. This role combines leadership with business development and client leadership.

The ideal candidate has 5–7+ years in Personal Lines, a current RIBO license, and proven leadership, with strong relationship skills and a proactive, entrepreneurial

Qualifications

• 5–7+ years of Personal Lines insurance experience.
• Active RIBO license.
• Previous team leadership or management experience.
• Strong understanding of Personal Lines products, underwriting practices, and insurance markets.
• Experience with Group quoting/business development is an asset.
• Exposure to Private Client / High-Net-Worth insurance is preferred.
• Experience working with multiple insurance carriers and markets.
• Strong relationship management and business development abilities.
• Excellent communication, presentation, negotiation, and interpersonal skills.

Responsibilities

• Lead, support, and motivate a team of approximately 5 experienced Personal Lines Account Managers/CSRs.
• Serve as the escalation point for complex client, coverage, and service issues.
• Provide guidance and support to team members while promoting a collaborative and accountable environment.
• Monitor team performance, attendance, and vacation schedules.
• Communicate management initiatives and key information to the broader Personal Lines team.
• Support future recruitment, onboarding, and training initiatives.
• Help ensure high standards of client service, retention, and operational performance.
• Manage and grow existing Group insurance relationships.
• Serve as a key liaison between the brokerage and Group clients.
• Handle Group quoting opportunities and coordinate submissions with insurers.
• Develop relationships with Group contacts and identify opportunities for additional business.
• Support inbound opportunities generated through existing relationships and referrals.
• Attend approximately 2–3 industry conferences and events per year to network, generate leads, and strengthen relationships.
• Identify opportunities for client retention, account rounding, cross-selling, and portfolio growth.
• Develop new Group relationships through referrals, networking, and professional connections.
• Act as an internal resource for Private Client and high-net-worth Personal Lines opportunities.
• Coordinate submissions with specialty markets and insurers.
• Work with markets such as Chubb, Ovation, and Prestige.
• Review opportunities submitted by producers and determine the appropriate market.
• Obtain and communicate quotes and coverage options back to producers.
• Build and maintain relationships with high-net-worth markets and insurance partners.
• Support sophisticated insurance solutions for high‑value homes, automobiles, recreational vehicles, collections, jewellery, art, watercraft, excess liability, and other complex personal assets.

Skills

Personal Lines Insurance

Team Leadership

Business Development

RIBO License

Client Relationship Management

Communication Skills

Analytical Skills

Tools

Power Broker

CRM Systems

Job description

Our client is a well-established insurance brokerage looking for an experienced Team Lead – Personal Lines / Private Client & Group to join their growing team. This is a unique opportunity combining team leadership, business development, Group insurance, and Private Client support. You’ll lead a team of experienced Personal Lines Account Managers/CSRs while also acting as a key resource for Group opportunities and high-net-worth Personal Lines business. The ideal candidate will be an established Personal Lines professional with strong communication skills, leadership experience, and a proactive approach to relationship management and business development.

What You'll Do

Team Leadership

• Lead, support, and motivate a team of approximately 5 experienced Personal Lines Account Managers/CSRs
• Serve as the escalation point for complex client, coverage, and service issues
• Provide guidance and support to team members while promoting a collaborative and accountable environment
• Monitor team performance, attendance, and vacation schedules
• Communicate management initiatives and key information to the broader Personal Lines team
• Support future recruitment, onboarding, and training initiatives
• Help ensure high standards of client service, retention, and operational performance

Group Business Development

• Manage and grow existing Group insurance relationships
• Serve as a key liaison between the brokerage and Group clients
• Handle Group quoting opportunities and coordinate submissions with insurers
• Develop relationships with Group contacts and identify opportunities for additional business
• Support inbound opportunities generated through existing relationships and referrals
• Attend approximately 2–3 industry conferences and events per year to network, generate leads, and strengthen relationships
• Identify opportunities for client retention, account rounding, cross‑selling, and portfolio growth
• Develop new Group relationships through referrals, networking, and professional connections

This is not a traditional cold‑calling sales role. The focus is primarily on developing business through existing relationships, referrals, Group partnerships, and networking.

Private Client / High‑Net‑Worth

• Act as an internal resource for Private Client and high-net-worth Personal Lines opportunities
• Coordinate submissions with specialty markets and insurers
• Work with markets such as Chubb, Ovation, and Prestige
• Review opportunities submitted by producers and determine the appropriate market
• Obtain and communicate quotes and coverage options back to producers
• Build and maintain relationships with high-net-worth markets and insurance partners
• Support sophisticated insurance solutions for high‑value homes, automobiles, recreational vehicles, collections, jewellery, art, watercraft, excess liability, and other complex personal assets

What We're Looking For

• 5–7+ years of Personal Lines insurance experience
• Active RIBO license
• Previous team leadership or management experience
• Strong understanding of Personal Lines products, underwriting practices, and insurance markets
• Experience with Group quoting/business development is an asset
• Exposure to Private Client / High‑Net‑Worth insurance is preferred
• Experience working with multiple insurance carriers and markets
• Strong relationship management and business development abilities
• Excellent communication, presentation, negotiation, and interpersonal skills
• Strong analytical, organizational, and problem‑solving abilities
• Comfortable managing multiple priorities in a fast‑paced environment
• Strong insurance management system and computer skills
• Proactive, outgoing, entrepreneurial, and team‑oriented personality

Compensation & Benefits

• $80,000–$100,000 base salary, depending on experience
• Additional earning potential through eligible personal new business
• Employer‑paid health and dental benefits
• Long‑term disability coverage
• Hybrid work arrangement – 4 days in office / 1 day remote
• Collaborative and supportive team environment
• Opportunities for long‑term career growth

Why Consider This Opportunity?

• Step into a leadership role without being removed from the insurance business
• Lead an experienced Personal Lines team while maintaining strong industry exposure
• Combine management, Group business development, and Private Client responsibilities
• Work with respected high‑net‑worthy insurance markets
• Build and strengthen relationships with Group clients and referral partners
• Opportunity to attend industry conferences and networking events
• Strong autonomy and ability to make an impact within an established team
• Growing brokerage with opportunities for future advancement

The Ideal Candidate

This role would be particularly well suited to a Senior Personal Lines Broker, Personal Lines Team Lead, Personal Lines Manager, or experienced Account Manager who is ready to take on greater leadership responsibility while remaining involved in client relationships, business development, and specialty insurance. The client is ultimately looking for someone with the right leadership ability, personality, work ethic, and industry foundation. Specific systems such as Power Broker can be learned by the right candidate.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.