Manager, Family Services

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Paid vacation

Health benefits

Life insurance

Employee assistance

Discounts

Job summary

Bissell Centre's Thrift Shop in Edmonton is seeking a Manager, Family Intervention Program to lead our Family Intervention Services. You will oversee program design, delivery, and evaluation, coordinating a multidisciplinary team to support children, youth, and families in partnership with the Government of Alberta.

Reporting to the Director of Programs, you will ensure compliance with the Child Intervention Practice Framework, develop annual plans, and build strong community connections, while

Qualifications

• University Degree in Social Work or related discipline.
• Degree and a minimum of 3 years of experience in a supervisory role. An equivalent combination of training and experience may be considered.
• Employees with Social Work Degree/Masters are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professionals Act.
• Strong written and verbal communication skills; and
• Ability to self-manage, assign and supervise accounting tasks, and work in a collaborative environment.
• Detailed knowledge of the Alberta Government’s Child Intervention Practice Framework.

Responsibilities

• Provide strategic oversight of the designated program stream to ensure high-quality service delivery and operational efficiency.
• Monitor and maintain strict contract compliance in accordance with funder requirements and organizational standards.
• Develop and implement an annual operational plan including goals, objectives, and timelines.
• Serve as the primary point of contact and liaison for Children’s Services (CFS), ensuring transparent communication and collaborative case management.
• Ensure program participants regularly can give input.
• Ensure knowledge based on Family Support, Case Management, and Cultural Responsiveness is current and keeps up to date on new developments in the field.

Skills

Supervisory experience

Strong communication

Self-management & collaboration

Education

University Degree in Social Work or related discipline

ACSW registration in good standing

Job description

Who We Are?

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Manager, Family Intervention Program to join our dedicated Family Intervention Services team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

Reporting to the Director of Programs, the Family Intervention Program Manager is responsible for the development, implementation, administration, and evaluation of Family Intervention Program services delivered in partnership with the Government of Alberta. The Manager provides leadership and oversight to a multidisciplinary team consisting of Family Support Workers, Intake Workers, Circle Facilitators, and other program staff who support children, youth, and families involved with Child Intervention services.

The Manager is responsible for ensuring services are delivered in accordance with the Child, Youth and Family Enhancement Act, Family Intervention Program standards, organizational priorities, accreditation requirements, and contractual obligations. Through collaborative leadership, data-informed decision-making, and strong community partnerships, the Manager ensures families receive timely, effective, and culturally responsive supports that enhance child safety, strengthen family functioning, and promote positive outcomes for children, youth, and families.

• Provide strategic oversight of the designated program stream to ensure high-quality service delivery and operational efficiency.
• Monitor and maintain strict contract compliance in accordance with funder requirements and organizational standards.
• Develop and implement an annual operational plan including goals, objectives, and timelines.
• Serve as the primary point of contact and liaison for Children’s Services (CFS), ensuring transparent communication and collaborative case management.
• Ensure program participants regularly can give input.
• Ensure knowledge based on Family Support, Case Management, and Cultural Responsiveness is current and keeps up to date on new developments in the field.

What You’ll Bring?

• University Degree in Social Work or related discipline.
• Degree and a minimum of 3 years of experience in a supervisory role. An equivalent combination of training and experience may be considered.
• Employees with Social Work Degree/Masters are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professionals Act.
• Strong written and verbal communication skills; and
• Ability to self-manage, assign and supervise accounting tasks, and work in a collaborative environment.
• Detailed knowledge of the Alberta Government’s Child Intervention Practice Framework.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 30th, 2026