Gaming Operations Floor Supervisor

Gateway Casinos; Innisfil; On-site; CAD 47,000 - 64,000; Full time

Benefits offered by this job

Full benefits package for full-time

Retirement savings plan

Exciting, supportive and fun work env.

Family and friends discounts on travel

Development and training opportunities

Job summary

Gateway Casinos is seeking a Team Supervisor to oversee table games on scheduled shifts, ensuring top-tier customer service and adherence to policies.

You will mentor dealers, monitor game flow, comply with AGCO regulations, participate in promotions, and help hire/train staff while maintaining a safe, engaging casino floor.

Qualifications

• Minimum one to two years experience as a dealer of Blackjack and Baccarat.
• Knowledge of Roulette, Poker is an asset.
• One to two years of experience in a supervisory position or equivalent combination of education and experience.
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Responsibilities

• Supervise and mentor dealers, providing instruction, assigning duties, and evaluating performance.
• Ensure excellence in customer service and collaborate with the casino team.
• Monitor table floats and determine outcomes and game irregularities.
• Stay informed on company policies, provincial and local regulations for casino operations.
• Participate in casino and marketing initiatives and promote events.
• Demonstrate exceptional public relations with customers.
• Maintain open communication with staff and address issues and feedback.
• Resolve disputes and explain rating systems to guests; manage bankroll adjustments and game security.
• Assist with hiring, training, evaluations, recognition and development of staff.
• Exude strong presence on the gaming floor while managing the team and delivering service.
• Ensure compliance with AGCO regulations and applicable laws.

Skills

Leadership

Time management

Multitasking

Flexible hours

Job description

Job Type: Full Time

Starting Salary: $55.281

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

Supervises table activities on scheduled shifts. Ensures that a high level of customer service is maintained and, table play and policies and procedures are followed.

Key Responsibilities

• Supervise and mentor dealers, providing instruction, assigning duties, and evaluating performance.
• Ensure excellence in customer service and collaborate with the casino team.
• Monitor table floats and determines the outcomes and game irregularities.
• Stay on top of company policies and procedures, provincial and local regulations for casino operations.
• Participate in casino and marketing initiatives and promote events.
• Demonstrates exceptional public relations with customers.
• Maintains an open-door policy with all employees and communicates issues, concerns, and feedback.
• Resolves customer and table disputes, explains the rating system to guests, implements bankrolladjustmentsandobservesassigned game activity toprovidegame security.
• Accountable for your staff,assistingwith hiring, training, evaluations,recognitionand development.
• Exudes a strong presence on the gaming floor while managing team and delivering exceptional customer service.
• Ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws,policiesand regulations.
• Keep work areas clean and free of safety hazards,debrisand litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.

What You Bring

• A natural leader who leads by example and encourages collaboration, enthusiasm, and engagement.
• Proactive in preventing and resolving high-pressure situations with ease.
• Detail-focused with exceptional time-management and multitasking skills.
• Enjoy working flexible hours, including evenings and weekends.
• Minimum one to two years experience as a dealer of Blackjack and Baccarat.
• Knowledge of Roulette, Poker and other casino games is an asset.
• One to two years of experience in a supervisory position or equivalent combination of education and experience.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Who We Are

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.