Table Games Floor Lead — Elevate Guest Experience

River Cree Resort & Casino; Alberta; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wage

Excellent benefits

Shuttle service from West Edmonton

Participation in Circle of Service program

Job summary

A premier entertainment venue in Alberta is seeking a Floor Supervisor to manage gaming operations, ensuring compliance with all regulations and enhancing the guest experience. The ideal candidate will have 1-2 years of experience in the casino industry, with strong customer service skills and the ability to coach staff. This role requires a commitment to quality service in a dynamic and high-stress environment. Competitive wages and excellent benefits are offered.

Qualifications

• 1-2 years of experience in the casino industry.
• Minimum 1 year demonstrated experience as Floor Supervisor.
• Experience with table games, rules, and procedures.

Responsibilities

• Ensure gambling games run smoothly and legally.
• Coach and support front line associates.
• Handle minor concerns or disputes between guests and the casino.
• Check the accuracy of money and chip transactions.

Skills

Customer service skills

Ability to manage conflict

Coaching and mentoring

Excellent interaction skills

Stress management

Job description

A premier entertainment venue in Alberta is seeking a Floor Supervisor to manage gaming operations, ensuring compliance with all regulations and enhancing the guest experience. The ideal candidate will have 1-2 years of experience in the casino industry, with strong customer service skills and the ability to coach staff. This role requires a commitment to quality service in a dynamic and high-stress environment. Competitive wages and excellent benefits are offered.