systems support representative

InfoSpec Systems Inc.; Richmond; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Life insurance

Free parking available

Job summary

InfoSpec Systems Inc. is seeking an on-site Help Desk Specialist to support end users in a fast-paced environment. The role requires 1 year to less than 2 years of hands-on experience, a focus on client satisfaction, and solid communication skills. Training provided as needed.

The position is based in Richmond, BC, with no remote work option and collaborative team settings including cross-functional support across IT and operations. A college diploma is preferred for entry into this role.

Qualifications

• Experience in a call centre or help desk preferred.
• On-site work at a Canadian location; no remote option.
• Strong communication and client-focused approach required.

Skills

Customer service

Communication

Time management

Multitasking

Education

College diploma (1–2 yrs)

Tools

Device drivers

Networking hardware

Internet

Desktop applications

MS Windows

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk

Experience and specialization

Computer and technology knowledge

• Device drivers
• Networking hardware
• Internet
• Desktop applications
• MS Windows

Type of experience

• Call centre

Additional information

Personal suitability

• Client focus
• Excellent oral communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Other Benefits

• Free parking available