customer service adviser

Waldale Manufacturing Limited; Amherst; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Paramedical services coverage

Vision care benefits

Bonus

Life insurance

RRSP

Free parking available

Job summary

Waldale Manufacturing Limited in Amherst, NS is seeking a customer service professional to handle written and oral inquiries and to address customers' concerns on site. The role requires attention to detail and a focus on delivering accurate information and service quality.

You will work at the physical location with no remote option.

Qualifications

• 1 year to less than 2 years of experience.
• On site work with no remote option.
• Proficiency with Syspro and MS Office suite required.

Responsibilities

• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Obtain and examine all relevant information to assess client feedback, inquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties.
• Receive and log complaints.
• Answer clients' inquiries and provide information.

Skills

Excellent oral communication

Excellent written communication

Attention to detail

Client focus

Education

Other trades certificate or diploma

or equivalent experience

Tools

Syspro

MS Excel

MS Outlook

MS Word

MS PowerPoint

Word processing software

Job description

• Excellent oral communication


• Excellent written communication

Overview

Languages

English

Education

• Other trades certificate or diploma


• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Industrial plant

Responsibilities

Tasks

• Answer written and oral inquiries


• Address customers' complaints or concerns


• Answer inquiries and provide information to customers


• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.


• Perform general office duties


• Receive and log complaints


• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Syspro


• MS Excel


• MS Outlook


• MS Word


• MS PowerPoint


• Word processing software

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality


• Client focus


• Efficient interpersonal skills


• Excellent oral communication


• Excellent written communication


• Flexibility


• Organized


• Team player


• Ability to multitask


• Dependability


• Honesty


• Quick learner

Benefits

Health benefits

• Dental plan


• Health care plan


• Paramedical services coverage


• Vision care benefits

Financial benefits

• Bonus


• Life insurance


• Registered Retirement Savings Plan (RRSP)

Other Benefits

• Free parking available