Systems Administrator

ZenaTech Inc.; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

ZenaTech Inc. in Vancouver is seeking a Systems Administrator to ensure robust, secure IT operations across engineering, production, and business processes. You will manage end-user devices, server infrastructure, and cloud environments, while supporting Microsoft 365, Entra ID, and SharePoint.

The role reports to technology resources in the UAE and requires collaboration with remote teams across time zones. Vancouver-based office, strong cybersecurity focus, and growth opportunities are offered.

Qualifications

• 3 to 5 years in IT support or equivalent complex IT environments.
• Proven experience as IT Support Specialist, Help Desk, or similar.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Office 365, Active Directory, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks under pressure.
• Customer-service orientation and patience when dealing with users.

Responsibilities

• Manage and maintain end-user hardware, software, and network infrastructure.
• Design, deploy, and maintain server infrastructure across physical, virtual, and cloud environments.
• Administer Windows and/or macOS systems, including patching and lifecycle management.
• Administer Microsoft Intune MDM, including enrollment, profiles, and deployment.
• Oversee identity and access management using Microsoft Entra ID.
• Administer and support Microsoft SharePoint, including permissions and governance.
• Monitor system performance, availability, and capacity; resolve issues proactively.
• Implement and maintain backup, disaster recovery, and business continuity solutions.
• Enforce cybersecurity best practices and compliance standards.
• Troubleshoot complex system issues and conduct root-cause analysis.
• Support engineering, production, and business teams with timely technical solutions.
• Onboard, integrate, and manage IT infrastructure for acquired companies; standardize tools and processes.
• Document system configurations, procedures, and architectural decisions.
• Collaborate with remote teams across time zones.

Skills

Windows OS knowledge

macOS knowledge

Office 365

Active Directory

Networking basics

Problem solving

Communication skills

Customer-oriented

Tools

Microsoft Intune MDM

SharePoint

Job description

ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical business applications. Since 2017, the company has leveraged its software development expertise and expanded its drone design and manufacturing capabilities through ZenaDrone to innovate and enhance customer inspection, monitoring, safety, security, compliance, and surveying processes.

Job Overview

As a Systems Administrator, you will be responsible for the seamless operation of all technology systems that support engineering, production, and business processes. This includes managing and maintaining hardware, software, server, network, and collaboration platforms; troubleshooting technical issues; and implementing cybersecurity protocols to protect sensitive data.

Your work will ensure that the company’s technological backbone remains robust, secure, and optimized for innovation in a fast-paced, high-tech environment. The role is based out of our Vancouver office and reports directly to our technology resources in the UAE.

Key Responsibilities:

• Manage and maintain end-user hardware, software, and network infrastructure
• Design, deploy, and maintain server infrastructure, including physical, virtual, and cloud-based environments
• Administer Windows and/or macOS systems, including patching, upgrades, and full lifecycle management
• Administer and manage Microsoft Intune MDM, including device enrollment, configuration profiles, compliance policies, and application deployment
• Oversee identity and access management using Microsoft Entra ID
• Administer and support Microsoft SharePoint, including site management, permissions, governance, and integration with Microsoft 365 services
• Monitor system performance, availability, and capacity, proactively identifying and resolving issues
• Implement and maintain backup, disaster recovery, and business continuity solutions
• Enforce cybersecurity best practices and compliance standards
• Troubleshoot complex system issues and lead root-cause analysis for incidents
• Support engineering, production, and business teams with timely and effective technical solutions
• Onboard, integrate, and manage IT infrastructure for acquired companies, including systems assessment, user migration, security alignment, and standardization of tools and processes
• Document system configurations, procedures, and architectural decisions
• Collaborate with remote teams and stakeholders across multiple time zones

Qualifications:

• 3 to 5 years in IT Support, in a multi-office or complex environment.
• Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Office 365, Active Directory, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks under pressure.
• Customer-service orientation and patience when dealing with users of varying technical levels.

We use artificial intelligence to review and screen applications and materials. However, every candidate we move forward with is reviewed and selected, and all final hiring decisions are made by a member of our hiring team.

"We are an equal opportunity employer committed to employment equity utilizing hiring practices on merit and business needs. We encourage applications from women, Indigenous peoples, persons with disabilities, members of visible minorities and all others of legally protected status."