Switchboard - RCMP

City of Vernon; Vernon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A municipal government in Canada is seeking a Switchboard Operator for their RCMP division. This full-time role involves managing a switchboard, performing clerical duties, and interacting with the public. Candidates should have proficiency in MS Office, at least six months of clerical experience, and effective communication skills. The position requires a typing speed of 45 wpm and the ability to manage diverse client situations. Apply via vernon.ca/careers by December 25, 2025.

Qualifications

• Completion of coursework in MS Office Suite programs, including WORD, EXCEL, and Outlook.
• Minimum six months of experience in a clerical role that includes reception and/or switchboard duties.
• Ability to obtain an acceptable Police Information Check.

Responsibilities

• Responds to public requests appropriately.
• Answers and screens telephone calls, determining appropriate action.
• Prepares false alarm reports in support of City bylaws.

Skills

Proficient with computers and related software (MS Office Suite)

Typing requirement of 45 wpm

Demonstrated effective oral and written communication skills

Ability to manage a diversity of clients and situations

Education

Coursework in MS Office Suite programs

Minimum six months of experience in clerical role

Job description

Switchboard - RCMP (Regular)

Job Requisition JR-2025-205 Switchboard - RCMP (Regular) (Open)

Job Family CUPE

Start Date 2025-12-10

End Date 2025-12-25

External Closing Date Dec 25, 2025

Hourly Rate 31.99

Minimum Weekly Hours 35

Reporting to the General Manager, Municipal Support Services, the primary duties consist of the operation of switchboard, clerical, and reception work with considerable public contact.

Duties Include:

• Responds to public requests in the appropriate manner.
• Performs clerical work and word processing.
• Answers and screens telephone calls, and determines appropriate action.
• Creates Police Records Information Management Environment (PRIME) electronic files and corresponding hardcopy files as required.
• Receives Provincial Court subpoenas and coordinates distribution for personal service (to serve a party).
• Performs PRIME//Canadian Police Information Centre (CPIC) queries in support of criminal records and stolen/found property checks.
• Prepares false alarm reports in support of City of Vernon false alarm bylaws.
• Performs front counter reception duties on an ad hoc basis.
• Performs other related duties as assigned.
• All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Education and Experience:

• Completion of coursework in MS Office Suite programs, including but not limited to WORD, EXCEL, and Outlook.
• Minimum six months of experience in a clerical role that includes reception and/or switchboard duties.
• A combination of related education and experience may be considered.

Required Knowledge, Skills and Abilities:

• Proficient with computers and related software (MS Office Suite), and general office equipment.
• Typing requirement of 45 wpm.
• Ability to complete the PRIME Records and the CPIC Query Courses.
• Demonstrated ability to successfully manage a diversity of clients and situations and direct them appropriately.
• Proven clerical ability.
• Ability to develop knowledge of departmental regulations and procedures applicable to the work being carried out as identified above.
• Demonstrated effective oral and written communication skills.
• Skilled in the operation of a switchboard, computers and other associated office equipment with reasonable speed and accuracy.
• Ability to use the RCMP operational records management systems such as PRIME and CPIC.
• Communicates effectively with the public and/or other staff persons.
• Ability to work with limited supervision.
• Ability to obtain an acceptable Police Information Check.
• Ability to obtain and maintain a RCMP Enhanced Reliability Status security clearance.

Preferred Education and Experience:

• Previous experience in a policing or enforcement environment.

To Apply:

Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile.

Internal applicants are asked to apply using their worker profile.

By making application, you are authorizing the City of Vernon to verify, through whatever means deemed appropriate, any information included in your applicant profile.

The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.

Worker Sub-Type Permanent
Location Detachment Building
Time Type Full time
Supervisory Organization Client Services - RCMP