Switchboard & Emergency Communications Specialist

Alberta Health Services; Edmonton; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services invites applications for an Administrative Support III within the Switchboard unit. The role covers telecommunication tasks, emergency activations, and on-call scheduling support across multiple systems, under Health Shared Services.

You will handle inbound calls, direct them to the right departments, and ensure privacy legislation compliance while delivering strong customer service in a dynamic environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate required (testing completed prior to interview).
• Minimum typing speed of 40 wpm required (testing completed prior to interview).
• Minimum six (6) months of recent experience in a switchboard, busy multiline telephone, call centre or equivalent required.
• Demonstrated proficiency in English language, both written and oral.
• Excellent communication skills, including ability to manage difficult or traumatic situations.
• Ability to work independently or alone with minimal supervision in isolated environments.

Responsibilities

• Answer all incoming calls in alignment with Cares Values.
• Transfer calls to appropriate person or department.
• Utilize overhead paging and alphanumerical messaging systems to disseminate information.
• Monitor fire panels and respond to audible alarms.
• Answer emergency lines and announce Emergency Response Code activations per regulations.
• Support updates to on-call schedules across multiple applications.
• Adhere to privacy legislation and Health Information Acts and policies.
• Promote exemplary customer service in all interactions.
• Adapt to changing priorities in a high-volume environment.

Skills

Medical Terminology

Typing speed 40 wpm

English proficiency

Communication skills

Independent work

Shift flexibility

Education

Grade 12 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Alberta Health Services invites applications for an Administrative Support III within the Switchboard unit. The role covers telecommunication tasks, emergency activations, and on-call scheduling support across multiple systems, under Health Shared Services.

You will handle inbound calls, direct them to the right departments, and ensure privacy legislation compliance while delivering strong customer service in a dynamic environment.