Administrative Support III

Alberta Health Services; Edmonton; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services invites applications for an Administrative Support III within the Switchboard unit. The role covers telecommunication tasks, emergency activations, and on-call scheduling support across multiple systems, under Health Shared Services.

You will handle inbound calls, direct them to the right departments, and ensure privacy legislation compliance while delivering strong customer service in a dynamic environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate required (testing completed prior to interview).
• Minimum typing speed of 40 wpm required (testing completed prior to interview).
• Minimum six (6) months of recent experience in a switchboard, busy multiline telephone, call centre or equivalent required.
• Demonstrated proficiency in English language, both written and oral.
• Excellent communication skills, including ability to manage difficult or traumatic situations.
• Ability to work independently or alone with minimal supervision in isolated environments.

Responsibilities

• Answer all incoming calls in alignment with Cares Values.
• Transfer calls to appropriate person or department.
• Utilize overhead paging and alphanumerical messaging systems to disseminate information.
• Monitor fire panels and respond to audible alarms.
• Answer emergency lines and announce Emergency Response Code activations per regulations.
• Support updates to on-call schedules across multiple applications.
• Adhere to privacy legislation and Health Information Acts and policies.
• Promote exemplary customer service in all interactions.
• Adapt to changing priorities in a high-volume environment.

Skills

Medical Terminology

Typing speed 40 wpm

English proficiency

Communication skills

Independent work

Shift flexibility

Education

Grade 12 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Working under the general supervision and guidance of the Supervisor, this position is responsible for providing telecommunication services within the facility and supporting emergency activations.The successful candidate will be required to:Answer all incoming calls in alignment with Cares Values.Accurately transfer calls to appropriate person or department.Utilize the overhead paging and alphanumerical messaging systems to disseminate emergent information.Monitor fire panels and respond to audible alarms.Answer emergency lines and announce Emergency Response Code activations as identified and in accordance with Provincial Regulations.Support updates to on-call schedules utilizing multiple applications like ROCA and MS Office Suite for both clinical and administrative services.Adhere to all applicable privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and perform all duties in accordance with Provincial policies, procedures, legislation, and regulations.Consistently follow Health Shared Services Information Privacy and Information Security policies.Demonstrate excellent communication skills, promoting and adhering to exemplary customer service practices in all interactions.Utilize strong critical thinking skills and adapt to changing priorities in a high-volume work environment.Perform other related duties as assigned.CARES Values– our values guide what we do as individuals and professionals every day.COMPASSION: We show kindness and empathy for all in our care, and for each other.ACCOUNTABILITY: We are honest, principled, and transparent.RESPECT: We treat others with respect and dignity.EXCELLENCE: We strive to give our best and be our best.SAFETY: We place safety and quality improvement at the center of all our decisions.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Switchboard
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 13-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 23-OCT-2026
• Length of Shift in weeks: 6
• Shifts per cycle: 30
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Switchboard
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 13-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 23-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 6
• Shifts per cycle: 30
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology - certificate required (testing completed prior to interview).Minimum typing speed of 40 wpm required (testing completed prior to interview).Intermediate computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required.Minimum six (6) months of recent experience in a switchboard, busy multiline telephone, call centre or equivalent required.Demonstrated proficiency in the English language, both written and oral required.Excellent communication skills, including the ability to manage difficult and/or traumatic situations effectively.Ability to function in a dynamic, high-pressure environment, and adapt to changing priorities and meet deadlines.Ability to work independently or alone with minimal supervision in isolated environments.Able to work all shifts as operationally required.

Preferred Qualifications:

Frequent bending, reaching, and twisting above and below workstations.Bimanual dexterity required.Occasional lifting/pulling of 10–15 lbs.Prolonged exposure to computer screens.Must be able to use stairs (no elevator or ramp access to the department). Ability to walk long distances, including to alternate or emergency locations.This position is sedentary in nature and requires the ability to sit for extended periods of time.Ability to perform duties with accuracy in a loud environment.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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