Communications Operator - Switchboard

Women's College Hospital; Toronto; On-site; CAD 38,000 - 52,000; Part time

Job summary

Women’s College Hospital is seeking a casual replacement Switchboard Operator to answer main hospital telephones, patient information and emergency lines. You will refer calls using a PC directory, page physicians, update on-call schedules and stay current with hospital policies.

This role emphasizes safety advocacy and exemplary care as a daily practice in a fast-paced environment.

Qualifications

• High School Diploma
• 2-3 years previous experience as a telephone or call centre operator preferable
• Excellent customer service skills
• Excellent verbal telephone skills and a firm grasp of the English language
• Hospital experience a definite asset
• Good working knowledge of Microsoft Windows, Word and Outlook
• Knowledge of Nortel Meridian telephones is an asset
• Keyboarding at 40 w.p.m. with maximum 5% error rate
• Ability to work at a fast pace in an unpredictable environment
• Ability to remain calm and polite when faced with stressful situations and potentially challenging callers
• Excellent problem-solving and clear communication skills
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all

Responsibilities

• Answer main hospital telephones lines, patient information lines and emergency lines, etc.
• Answer enquiries of callers in accordance with Hospital policy, giving accurate information or referring calls using a PC based directory and paging system
• Activate paging and/or Emergency Codes according to Department and Hospital policies and procedures
• Page physicians and key hospital personnel as per Hospital policy in a timely manner
• Update On-Call Schedules used for locating hospital staff
• Remain up to date on hospital activities and all relevant policies and procedures.
• As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care

Skills

Customer service

Verbal communication

Calm under pressure

Problem solving

Professional conduct

Multitasking

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Word

Microsoft Outlook

Nortel Meridian phones

Job description

This is a Casual Opportunity. The Switchboard department is open 24/7 and shifts for this role will vary depending on departmental needs.

Type: Replacement

Job Description

• Answer main hospital telephones lines, patient information lines and emergency lines, etc.
• Answer enquiries of callers in accordance with Hospital policy, giving accurate information or referring calls using a PC based directory and paging system
• Activate paging and/or Emergency Codes according to Department and Hospital policies and procedures
• Page physicians and key hospital personnel as per Hospital policy in a timely manner
• Update On-Call Schedules used for locating hospital staff
• Remain up to date on hospital activities and all relevant policies and procedures.

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care

The responsibilities described above are representative and are not to be construed as all-inclusive.

Qualifications

• High School Diploma
• 2-3 years previous experience as a telephone or call centre operator preferable
• Excellent customer service skills
• Excellent verbal telephone skills and a firm grasp of the English language
• Hospital experience a definite asset
• Good working knowledge of Microsoft Windows, Word and Outlook
• Knowledge of Nortel Meridian telephones is an asset
• Keyboarding at 40 w.p.m. with maximum 5% error rate
• Ability to work at a fast pace in an unpredictable environment
• Ability to remain calm and polite when faced with stressful situations and potentially challenging callers
• Excellent problem-solving and clear communication skills
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all