Hospital Switchboard Clerk II - Communications

Hiringplatform; Burlington; On-site; CAD 39,000 - 41,000; Part time

Job summary

Joseph Brant Hospital in Burlington, Ontario, is hiring a Clerk II - Communications (Switchboard) on a casual, part-time basis. This role supports frontline communications, screens calls, and facilitates messages between staff, physicians, patients, and visitors.

You will operate a multi-line switchboard, use SharePoint, EPIC and M365, and provide calm, accurate assistance in fast-paced environment while maintaining confidentiality and professionalism.

Qualifications

• Previous clerical or administrative experience in a healthcare environment preferred.
• Must operate a Multi-line Digital Telephone Branch Exchange System.
• Proficient with Microsoft Office, Meditech Order Entry, and related software.
• Typing speed 40–50 words per minute.
• Excellent English communication skills and professional demeanor.

Responsibilities

• Answer, screen and direct incoming phone calls – relay messages and facilitate communication between staff, physicians, and the public.
• Page appropriate Emergency Codes and alarms as required, and implement procedures per Hospital Policy.
• Provide basic guidance using established support resources.
• Respond to urgent situations with confidentiality and professionalism.
• Locate service following proper process and escalation for JBH switchboard.
• Use SharePoint, EPIC, and other M365 applications.
• Track changes within schedules and notes for locating service.
• Track access requests for vendor badge access.
• Perform clerical duties as assigned.

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

Tools

Microsoft Office

SharePoint

EPIC

M365

Job description

Joseph Brant Hospital in Burlington, Ontario, is hiring a Clerk II - Communications (Switchboard) on a casual, part-time basis. This role supports frontline communications, screens calls, and facilitates messages between staff, physicians, patients, and visitors.

You will operate a multi-line switchboard, use SharePoint, EPIC and M365, and provide calm, accurate assistance in fast-paced environment while maintaining confidentiality and professionalism.