Health Information Front Desk Specialist

Alberta Health Services; Whitecourt; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services in Whitecourt Healthcare Centre is seeking an Administrative Support III, Casual/Relief, to support patient registration, switchboard, and health record functions at Whitecourt Healthcare Centre.

You will interact with patients, collect demographics, verify insurance, and use Connect Care to maintain accurate health records. The role also includes reception, wayfinding, scanning documents, and handling basic financial duties.

Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Responsibilities

• Register patients and manage the reception, switchboard, and health record functions.
• Retrieve, prepare and scan records to the Electronic Clinical Information System.
• Respond to telephone requests for access and disclosure as per policy.
• Provide information to internal and external care providers on request.
• Support registration processes, including demographic data collection and insurance verification.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Typing 40 wpm

Education

Grade 12 or equivalent

Medical Terminology Certificate

MOA / Unit Clerk Course (preferred)

Job description

Alberta Health Services in Whitecourt Healthcare Centre is seeking an Administrative Support III, Casual/Relief, to support patient registration, switchboard, and health record functions at Whitecourt Healthcare Centre.

You will interact with patients, collect demographics, verify insurance, and use Connect Care to maintain accurate health records. The role also includes reception, wayfinding, scanning documents, and handling basic financial duties.