Administrative Support III

Alberta Health Services; Whitecourt; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services in Whitecourt Healthcare Centre is seeking an Administrative Support III, Casual/Relief, to support patient registration, switchboard, and health record functions at Whitecourt Healthcare Centre.

You will interact with patients, collect demographics, verify insurance, and use Connect Care to maintain accurate health records. The role also includes reception, wayfinding, scanning documents, and handling basic financial duties.

Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Responsibilities

• Register patients and manage the reception, switchboard, and health record functions.
• Retrieve, prepare and scan records to the Electronic Clinical Information System.
• Respond to telephone requests for access and disclosure as per policy.
• Provide information to internal and external care providers on request.
• Support registration processes, including demographic data collection and insurance verification.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Typing 40 wpm

Education

Grade 12 or equivalent

Medical Terminology Certificate

MOA / Unit Clerk Course (preferred)

Job description

Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements.Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process.Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site.Provides information to internal and external care providers on request.Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: NZ HIM Registration - Whitecourt Healthcare Centre
• Primary Location: Whitecourt Healthcare Centre
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 09-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 19-OCT-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: NZ HIM Registration - Whitecourt Healthcare Centre
• Primary Location: Whitecourt Healthcare Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 09-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 19-OCT-2026
• Hours per Shift: 6.0, 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Working knowledge of Microsoft Outlook, Word and Excel. Medical Terminology Certificate or equivalent (testing will be conducted). Fluent in written and spoken English language. Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.