Surveillance Operator - Casino Victoria

Petroglyph Development Group; Victoria; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Wellness days

Extended health benefits

RRSP with company match

Job summary

Casino Victoria seeks a dedicated surveillance team member to monitor all casino areas, document violations, and generate clear reports. You will work with a team and help implement new surveillance initiatives.

The role emphasizes data integrity, timely communication, and a commitment to guest safety while maintaining professional standards in a dynamic environment.

Qualifications

• Attention to detail; long monitor focus required.
• Strong written and verbal communication abilities.
• Honesty, integrity and adherence to procedures.
• Proficiency with MS Office and computer systems.
• Criminology background is an asset.

Responsibilities

• Monitor, document and report on surveillance activities.
• Maintain logs and daily reports for evidence purposes.
• Assess and report on surveillance facilities and equipment.
• Perform preventive maintenance on surveillance gear.
• Carry out additional duties as assigned.

Skills

Attention to detail

Teamwork

Communication

Honesty & integrity

Computer proficiency

Education

Post secondary education in criminology

Responsible beverage service certification

MS Office proficiency

Tools

MS Office

Job description

Under the direction of the Shift Manager, Surveillance, this position is responsible for monitoring of all areas of the casino property and maintaining documentation. You will be working together with a team and will be required to write and generate reports. Assists with the implementation all new surveillance operations initiatives.

The Successful candidate will be responsible for, but not limited to the following:

• Monitoring, documenting and reporting violations regarding large cash/cash equivalent transactions, exclude and self-excluded guests and unauthorized access
• Maintaining logs, recording daily reports; storing records for evidence purposes
• Monitoring and documenting and reporting on the condition of surveillance facilities and equipment
• Performing preventive maintenance on equipment
• Performs other duties as assigned or directed

The Successful candidates will demonstrate the following qualifications:

• Gaming knowledge an asset
• Strong written and verbal communication skills
• Keen eye for detail, with the ability to focus on monitors for long periods of time
• Possess a high level of honesty and integrity
• Adherence to high standards, methods and procedures
• Computer proficiency
• Background experience in Criminology an asset
• Ability to work in a team environment
• Paid training on the job
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.

Education and Qualification Requirements:

• Post Secondary education in criminology or suitable combination of education and experience an asset
• Responsible beverage service certification where required
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Minimum 1 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred

Total Rewards

We offer a supportive and people‑focused Total Rewards package designed to promote well‑being, stability, and long‑term engagement. Team members in this role receive:

• Paid Vacation — Competitive paid vacation entitlement to support work–life balance.
• Wellness Days — Paid wellness days to support personal well‑being and flexibility.
• Extended Health Benefits — Comprehensive extended health benefits available after three months of employment.
• Company‑Matching RRSP — Eligibility for the company‑matching RRSP program after six months, supporting long‑term financial planning.

Casino Victoria is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.