Surveillance Operator - Surveillance

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 25,000 - 36,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Surveillance Operator in Ottawa, Ontario. The role involves watching casino activities with advanced surveillance systems to protect guests, staff, assets, and the integrity of gaming operations.

You will observe, record, and report on activities, ensuring compliance with regulations and internal controls. This fast-paced, regulated environment requires discretion, confidentiality, and strong attention to detail.

Qualifications

• Strong observation skills and attention to detail required.
• Experience in security or gaming environments is preferred.
• Ability to maintain confidentiality in a regulated casino setting.

Responsibilities

• Provide routine surveillance of the gaming floor and identify potential issues.
• Review and document reports and logs that could be used as evidence.
• Operate under AGCO regulations and comply with laws and company policies.
• Maintain awareness of gaming operations at all times.
• Perform other duties as assigned and uphold the brand.

Skills

Observation skills

Attention to detail

Judgment

Discretion

Confidentiality

Education

Secondary school diploma

Post-secondary education in Law & Security

Tools

Computer applications

Job description

Job Description:

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Company:

Hard Rock Ottawa Hotel & Casino

Location:

Ottawa, Ontario

Job Type:

Part Time Permanent

Is this a current vacancy?

Yes, this is an existing open position.

Compensation:

CAD $22.00/Hr.

License Requirements:

AGCO License (Alcohol Gaming Commission Ontario)

OVERVIEW:

The Surveillance Operator is responsible for monitoring casino activities through advanced surveillance systems to help protect guests, team members, assets, and the integrity of gaming operations. This position observes, records, and reports activities occurring throughout the casino and related facilities, ensuring compliance with gaming regulations, internal controls, company policies, and security procedures. The Surveillance Operator conducts investigations, prepares detailed reports, and collaborates with Security, Gaming Operations, and regulatory authorities when required. Success in this role requires strong observation skills, attention to detail, sound judgment, discretion, and the ability to maintain confidentiality while working in a highly regulated and fast‑paced casino environment.

RESPONSIBILITIES:

• Responsible for providing routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Able to pay attention to detail and sound observational skills are critical as you are conducting reviews, writing and completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Works under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.
• Always maintains an awareness of the gaming operation.
• Other duties as assigned.
• Lives the Brand.

EXPIERENCE, EDUCATION, QUALIFICATIONS:

• A secondary school diploma, with preference to graduates with apost-secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, excessive noise and constant exposure to general public.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for theirinterest,however, only those being considered for an interview will be contacted