Security Officer - Casino Victoria

Casino Victoria LP; Victoria; On-site; CAD 37,000 - 50,000; Full time

Job summary

Casino Victoria LP seeks a Security Officer to protect assets and guests while delivering top-tier service in a fast-paced casino setting. You will control access, escort visitors, and support departments with a focus on safety and guest experience.

The role requires flexibility for overnight, weekend, and holiday shifts, with a strong emphasis on de-escalation, reporting, and collaboration with operations. Relevant certifications are required or pursued upon hire.

Qualifications

• Two years of experience working with the public in a service role or in the service industry.
• Knowledge of privacy legislation is an asset.
• Valid Serving It Right Certification required.
• The ability to obtain Gaming Worker Registration through IGCO.
• Valid Security License/ Basic Security Training required.

Responsibilities

• Monitor, document and report on violations, unsafe conditions, hazards, or suspicious activities.
• Escort guests and team members as required and enforce restricted access.
• Escort cash/cash equivalents and report found property to Lost and Found.
• Perform regular facility patrols and maintain a daily log.
• Provide first aid/medical attention when needed.
• Liaise with departments and build strong working relationships with guests and staff.

Skills

Customer service experience

First Aid/CPR certification

MS Office

Privacy legislation knowledge

Gaming Worker Registration IGCO

Education

High school diploma or equivalent

Tools

MS Office

Job description

Under the general direction of the Security Shift Manager, the Security Officer is responsible for protecting the Company assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism, and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost, and found, and monitoring and recording within a daily log and assigned notebook. They may also be required to provide first aid and medical attention. Security Officers ensures adherence to the Company policies and procedures, motivates, and leads by example and supports Casino Victoria’s learning environment while establishing a safe and welcoming work environment for all team members.

Duties and Responsibilities

• Monitors, documents and prepares statements and/or reports on violations, unsafe conditions, potential hazards, suspicious persons or activities
• Enforces restricted access by unauthorized persons
• Escorts cash/cash equivalents
• Tags and reports found property; transfers items to Lost and Found
• Conducts regular patrols of the facility interior and exterior as directed
• Escorts guests and team members as directed
• Performs identification checks as required
• Refers disputes to the Security Supervisor
• May perform electronic surveillance of non-gaming facilities, including exterior and adjacent properties at some locations
• May enroll guests in the Self-Exclusion Program
• Liaises and communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications

• Ability to exceed internal and external guest expectations through timely, effective and service-oriented communication
• Two (2) years of experience working with the public in a service role or in the service industry
• Excellent problem solving and conflict resolution capabilities
• High school diploma or equivalent required, post-secondary education an asset
• Previous experience or training in security an asset
• A willingness to learn, develop and achieve new skills for personal and professional development
• Computer literacy in MS Office
• Able to organize data with great accuracy.
• Knowledge of privacy legislation an asset.
• Valid First Aid/CPR certification an asset
• Valid Serving IT Right Certification required
• The ability to obtain Gaming Worker Registration through IGCO
• Valid Security License/ Basic Security Training required
• Must be available to work a flexible schedule including, overnights, weekends and holidays
• Must be comfortable working 10-hour shifts

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise
• The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including weekends, overnights, evenings, and holidays.
• This role is designated as a safety-sensitive position due to the requirement for constant situational awareness, rapid judgment, and direct involvement in safety and security operations.
• The Security Officer is expected to handle incidents involving conflict, disruption, or potential harm, employing approved de-escalation methods to minimize risk to individuals and property.
• Standing for long periods and working non traditional hours—including evenings, weekends, and holidays—to support the dynamic, guest focused environment of a 24/7 resort and casino.

Casino Victoria is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.