Surgical Clinic Scheduler & Liaison

Canadian-Surgery-Solutions-Ltd.; Calgary; On-site; CAD 52,000 - 75,000; Full time

Job summary

Clearpoint Health Network is hiring a Clinic Coordinator to coordinate surgeon clinics with the WCB Surgical Booking Coordinators, facilitating communication with healthcare professionals, patients, and customers, while ensuring privacy compliance.

The role supports timely surgical cycle times, maintains waitlists, schedules tests, and ensures documentation of medical records. Strong organization, teamwork, and communication skills are essential to succeed.

Qualifications

• 1-2 years current experience in a medical office setting.
• Ability to function as a member of an interdisciplinary team.
• Effective organization and interpersonal skills.
• Possesses flexibility, reliability, initiative and sound judgement.
• Possesses critical thinking and assessment skills.
• Excellent written and verbal communication and presentation skills.
• Adapt to changing schedules and priorities.

Responsibilities

• Coordinates the booking and communication of appointments, medical tests and assessment as directed by the physician and the WCB.
• Manages and maintains surgical waitlists, ensuring accurate prioritization, timely patient follow-up, and efficient scheduling procedures.
• Establish strong working relationships and continuous communication with the WCB Case Managers, physicians, nurses and diagnostic centers.
• Conduct rigorous follow-up regarding client progress through physician referred testing and assessment processes and communicate outcomes to the customer within the established time frames.
• Assist with the management of client medical records ensuring they are charted, organized and properly stored.
• Conduct orientations for new medical staff including coaching to ensure customer service expectations are met and exceeded.
• Educate other staff members to provide coverage on an occasional basis
• Contribute to continuously identifying and developing process improvements for successful management of the program.
• Implement new physician and diagnostic services as required.
• Complete regular daily reporting to the WCB of VCS clinical outcomes Schedules anesthesiology consults.

Skills

Organization skills

Interpersonal skills

Communication skills

Critical thinking

Data analysis

Problem solving

Education

High School Diploma

Medical Office Assistant program

Medical Terminology course

Job description

Clearpoint Health Network is hiring a Clinic Coordinator to coordinate surgeon clinics with the WCB Surgical Booking Coordinators, facilitating communication with healthcare professionals, patients, and customers, while ensuring privacy compliance.

The role supports timely surgical cycle times, maintains waitlists, schedules tests, and ensures documentation of medical records. Strong organization, teamwork, and communication skills are essential to succeed.