Clinic Coordinator

Canadian-Surgery-Solutions-Ltd.; Calgary; On-site; CAD 52,000 - 75,000; Full time

Job summary

Clearpoint Health Network is hiring a Clinic Coordinator to coordinate surgeon clinics with the WCB Surgical Booking Coordinators, facilitating communication with healthcare professionals, patients, and customers, while ensuring privacy compliance.

The role supports timely surgical cycle times, maintains waitlists, schedules tests, and ensures documentation of medical records. Strong organization, teamwork, and communication skills are essential to succeed.

Qualifications

• 1-2 years current experience in a medical office setting.
• Ability to function as a member of an interdisciplinary team.
• Effective organization and interpersonal skills.
• Possesses flexibility, reliability, initiative and sound judgement.
• Possesses critical thinking and assessment skills.
• Excellent written and verbal communication and presentation skills.
• Adapt to changing schedules and priorities.

Responsibilities

• Coordinates the booking and communication of appointments, medical tests and assessment as directed by the physician and the WCB.
• Manages and maintains surgical waitlists, ensuring accurate prioritization, timely patient follow-up, and efficient scheduling procedures.
• Establish strong working relationships and continuous communication with the WCB Case Managers, physicians, nurses and diagnostic centers.
• Conduct rigorous follow-up regarding client progress through physician referred testing and assessment processes and communicate outcomes to the customer within the established time frames.
• Assist with the management of client medical records ensuring they are charted, organized and properly stored.
• Conduct orientations for new medical staff including coaching to ensure customer service expectations are met and exceeded.
• Educate other staff members to provide coverage on an occasional basis
• Contribute to continuously identifying and developing process improvements for successful management of the program.
• Implement new physician and diagnostic services as required.
• Complete regular daily reporting to the WCB of VCS clinical outcomes Schedules anesthesiology consults.

Skills

Organization skills

Interpersonal skills

Communication skills

Critical thinking

Data analysis

Problem solving

Education

High School Diploma

Medical Office Assistant program

Medical Terminology course

Job description

Clearpoint Health Network (CHN) is one of Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.

Canadian Surgery Solutions, A division of Clearpoint Health Network is hiring a Clinic Coordinator.

No of Position : 1

Position Summary

The Clinic Coordinator is responsible for coordinating surgeon clinics with the Workers’ Compensation Board (WCB) Surgical Booking Coordinator(s), facilitating communication with healthcare professionals, patients and customers, ensuring compliance with applicable contracts, legislation and privacy requirements, including the Freedom of Information and Protection of Privacy (FOIP) framework, and supporting timely and efficient surgical cycle times.

Key Responsibilities

• Coordinates the booking and communication of appointments, medical tests and assessment as directed by the physician and the WCB.
• Manages and maintains surgical waitlists, ensuring accurate prioritization, timely patient follow-up, and efficient scheduling procedures.
• Establish strong working relationships and continuous communication with the WCB Case Managers, physicians, nurses and diagnostic centers.
• Conduct rigorous follow-up regarding client progress through physician referred testing and assessment processes and communicate outcomes to the customer within the established time frames.
• Assist with the management of client medical records ensuring they are charted, organized and properly stored.
• Conduct orientations for new medical staff including coaching to ensure customer service expectations are met and exceeded.
• Educate other staff members to provide coverage on an occasional basis
• Contribute to continuously identifying and developing process improvements for successful management of the program.
• Implement new physician and diagnostic services as required.
• Complete regular daily reporting to the WCB of VCS clinical outcomes Schedules anesthesiology consults.

Qualifications

Education

• High School Diploma
• Graduate of a recognized Medical Office Assistant program preferred.
• Medical Terminology course required.

What you will bring:

• 1-2 years current experience in a medical office setting.
• Ability to function as a member of an interdisciplinary team.
• Effective organization and interpersonal skills.
• Possesses flexibility, reliability, initiative and sound judgement.
• Possesses critical thinking and assessment skills.
• Excellent written and verbal communication and presentation skills.
• Effectively adapt to continuously changing schedules and priorities.
• Ability to analyze data, problem solve, make decisions and develop appropriate action plans.
• Track record for establishing and maintaining strong working relationships with clients, referral sources, the medical community and staff
• Proven ability to take initiative on tasks, timelines and ensuring expectations are met.

Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.