Supervisor, Parts Support

MacDon Industries Ltd.; Canada; On-site; CAD 55,000 - 85,000; Full time

Job summary

MacDon Industries Ltd. is seeking a Parts Support Supervisor to lead the Parts Support Coordinators and coordinate internal and external customer support, order entry and expediting delivery from the distribution centre.

The role requires experience in the parts business, strong leadership and communication skills, and a willingness to travel. You will manage order status, tracking, EDI orders, and ensure accurate invoicing and timely shipping.

Qualifications

• Experience in parts business.
• Background in sales and marketing or related experience.
• Proficient in MS Office.
• Excellent leadership and communication skills.
• Regular travel is required.
• Strong phone contact handling skills and active listening.
• Excellent communication and organizational skills.
• Ability to take the initiative and problem solve.
• Mechanical inclination with strong mathematical proficiency.

Responsibilities

• Provide leadership and coaching to the Parts Support Coordinators.
• Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.
• Order entry including EDI orders.
• Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
• Monitor backordered items and expedite delivery creation and shipment of needed products.
• EOP order entry and credit approval.
• Tracking distributor and dealer orders, allocation and shipments.
• Prepare daily customer invoices for mailing.
• Share in responding to after hour's emergency parts request (evenings, weekends and holidays during peak harvest season).
• Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
• Other duties as assigned.

Skills

Parts experience

Sales & marketing

Leadership

Travel required

Phone & email support

Communication skills

Organizational skills

Initiative & problem solving

Mechanical aptitude

Tools

MS Office

Job description

The Parts Support Supervisor is responsible for providing leadership and coordination of internal and external customer support, order entry, and monitoring backordered items and expediting delivery to the DC.

Responsibilities

• Provide leadership and coaching to the Parts Support Coordinators.
• Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.
• Order entry including EDI orders.
• Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
• Monitor backordered items and expedite delivery creation and shipment of needed products.
• EOP order entry and credit approval.
• Tracking distributor and dealer orders, allocation and shipments.
• Prepare daily customer invoices for mailing.
• Share in responding to after hour's emergency parts request (evenings, weekends and holidays during peak harvest season).
• Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
• Other duties as assigned.

Qualifications

Skills & Experience

• Experience in Parts business.
• Background in sales and marketing or related experience.
• Proficient in MS Office.
• Excellent Leadership skills.
• Regular Travel will be required.
• Strong phone contact handling skills and active listening.
• Excellent communication and organizational skills.
• Ability to take the initiative and problem solve.
• Mechanically inclined with strong mathematical proficiency.