Part specialist and shipper

TENCO Inc.; Caledon; On-site; CAD 40,000 - 47,000; Full time

Benefits offered by this job

Group insurance plan

Group RRSP with 3% employer contrib.

Referral program: up to $2,000/year

Employee Assistance Program (EAP) + te

Job summary

The Alamo Group is seeking a Parts Specialist and Shipper to join the Snow & Ice Canada team in Canada. You will provide professional customer service, identify parts, prepare quotations, and process orders while ensuring accurate follow-up with customers and internal teams.

You will also support technical parts research, inventory accuracy, and daily shipping/receiving to ensure on-time delivery, continuous improvement of parts and logistics processes, and collaboration with multiple branches.

Qualifications

• Minimum five years in customer service, parts management, procurement, or logistics.
• Strong knowledge of parts identification, pricing, and lead times.
• Experience with ERP systems and warehouse operations is preferred.

Responsibilities

• Respond to inquiries and identify replacement parts; prepare quotations.
• Process orders and ensure timely follow-up with customers and teams.
• Support parts research, inventory accuracy, and shipping/receiving activities.
• Coordinate with carriers and maintain data in ERP systems.

Skills

Customer service

Multitasking

Problem solving

Organizational skills

Team collaboration

Education

High school diploma

Vocational/technical training in industrial mechanics or related field

Tools

JD Edwards

RF Smart

Gen Alpha WMS/ERP

Job description

We are currently looking for a Part Specialist and Shipper to join our team.

The Alamo Group employs approximately 4,500 people worldwide. In this role, you will be part of the Snow & Ice Canada team, specializing in high-performance snow removal solutions for heavy equipment across North America.

Our Snow & Ice division consists of approximately 350 employees across sites in St-Valérien-de-Milton, Ayer's Cliff, Laval, Caledon, and Calgary, representing the industry-leading Tenco and Everest Equipment brands. Well-established and respected, our group is recognized for innovation, durability, and engineering excellence.

Your Mandate

The Parts Specialist and Shipper is responsible for providing professional customer service and parts sales support by responding to inquiries, identifying replacement parts, preparing quotations, processing orders, and ensuring accurate follow-up with customers and internal teams. The role also supports technical parts research, documentation, inventory accuracy, and daily shipping and receiving activities to ensure timely delivery, operational continuity, and continuous improvement of parts, service, and logistics processes. This role works in a collaborative manner with Parts Specialists and Buyers on a day-to-day basis, as well as with various branches.

Why Join Our Team?

• Salary: $29 to $34 per hour, depending on experience.
• Benefits: Group insurance plan
• Retirement: Group RRSP with a 3% annual employer contribution
• Referral Program: Earn up to $2,000 per year for successful hires
• Wellness: Employee Assistance Program (EAP) and telemedicine service
• Growth: Access to continuous training and genuine opportunities for career advancement

Working Conditions

• Status: Permanent, full-time (40 hours/week)
• Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Your Responsibilities

• Respond to customer inquiries (at the counter, by phone, or via email) regarding parts identification, availability, pricing, and lead times.
• Provide professional, prompt, and solution-oriented service to ensure high customer satisfaction.
• Support internal teams (service, workshop, sales) in identifying and selecting appropriate parts.
• Explain basic technical characteristics of parts and propose alternatives when required.

2. Order Management, Quotations & Invoicing

• Prepare and issue parts quotations to customers.
• Enter customer orders into the ERP system, ensuring accuracy and proper follow-up.
• Monitor backorders and proactively communicate lead times to customers.
• Process parts order invoicing in accordance with established procedures.
• Ensure pricing accuracy, sales terms compliance, and correctness of customer information.

3. Technical Parts Research & Documentation

• Perform parts research using catalogs, technical drawings, ERP systems, and other available resources.
• Document relevant information (part numbers, equivalents, pricing, suppliers) to support future searches.
• Maintain up-to-date parts data and contribute to continuous improvement of data quality.

4. Warehousing Operations

• Understand and execute warehousing processes related to receiving, shipping, and location transfers.
• Support warehousing operations during peak seasons or shipper absences to ensure operational continuity.
• Coordinate with carriers for pick-ups and deliveries.
• Perform regular cycle counts and participate in physical inventory audits.

5. Processes, Compliance & Continuous Improvement

• Apply and adhere to established policies and procedures related to parts, inventory, and customer service.
• Contribute to the continuous improvement of parts management, service, and logistics processes.
• Ensure data accuracy in ERP systems and related tools.
• Participate in branch- or group-level improvement projects and initiatives as required.

Candidate Profile

Education & Experience:

• High school diploma (or equivalent) required.
• Minimum of five (5) years of relevant experience in customer service, parts management, procurement, or logistics.
• Vocational or technical training in industrial mechanics, automotive mechanics, electromechanics, or a related field (strong asset).
• Training in parts management, logistics, supply chain, or after-sales service is an asset.
• Ability and willingness to participate in ongoing training provided by the company or suppliers (products, parts catalogues, new systems).
• Forklift certification and operating experience (asset).
• Experience in a parts environment (industrial equipment, specialised vehicles, or automotive) strongly preferred.
• Experience in an industrial or after-sales environment (asset).

Skills & Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with JD Edwards, RF Smart, or Gen Alpha WMS/ERP systems is considered a strong asset.
• Excellent organisational skills with high attention to detail.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong customer service and problem-solving mindset.
• Ability to analyse customer requests and quickly identify appropriate parts.
• Ability to work independently while collaborating effectively within a team environment.

If this sounds like the right fit for you, we want to meet you!