Sales Coordinator

FPS Food Process Solutions Corporation; Richmond; On-site; CAD 45,000 - 65,000; Full time

Job summary

FPS Food Process Solutions Corporation seeks a proactive Spare Parts Sales Coordinator to manage daily sales activities, respond to inquiries, and support spare parts growth in a fast-paced, collaborative setting.

The role blends sales, customer service and admin tasks. You will build relationships, prepare quotations and orders, track deliveries, and keep CRM/NAV data current. Strong English communication and CRM/ERP proficiency are essential for success.

Qualifications

• Bachelor’s degree in business, engineering, or related field.
• Experience in sales coordination or parts sales is a plus.
• CRM and ERP systems experience (HubSpot, NAV preferred).
• Excellent verbal and written communication in English.
• Strong organizational and interpersonal skills.
• Ability to multitask and meet deadlines.

Responsibilities

• Manage daily spare parts sales activities, responding to customer inquiries via phone and email in a timely and professional manner.
• Proactively make outbound calls to follow up on quotations and identify new sales opportunities.
• Support sales growth by identifying repeat business and upselling opportunities.
• Build and maintain strong, long-term relationships with customers, ensuring high levels of customer satisfaction.
• Prepare and process sales documents, including quotations, sales orders, invoices, and delivery coordination.
• Track and follow up on order status and delivery schedules to ensure timely fulfillment.
• Accurately maintain customer and sales data in CRM and ERP systems (experience with HubSpot and NAV is an advantage).
• Coordinate internally with operations, logistics, and finance teams to ensure smooth order fulfillment.
• Maintain organized records and ensure compliance with company procedures and policies.

Skills

CRM proficiency

ERP familiarity

English communication

Organizational skills

Interpersonal skills

Team collaboration

Sales target focus

Education

Bachelor's degree in business or engineering

Tools

HubSpot

NAV

Job description

Position Scope

We are seeking a proactive and detail-oriented Spare Parts Sales Coordinator to manage daily sales activities, build strong customer relationships, and support the growth of our spare parts business. This role combines sales, customer service, and administrative responsibilities, making it ideal for a motivated individual who thrives in a fast-paced, collaborative environment.

Job Responsibilities

• Manage daily spare parts sales activities, responding to customer inquiries via phone and email in a timely and professional manner.
• Proactively make outbound calls to follow up on quotations and identify new sales opportunities.
• Support sales growth by identifying repeat business and upselling opportunities.
• Build and maintain strong, long-term relationships with customers, ensuring high levels of customer satisfaction.
• Prepare and process sales documents, including quotations, sales orders, invoices, and delivery coordination.
• Track and follow up on order status and delivery schedules to ensure timely fulfillment.
• Accurately maintain customer and sales data in CRM and ERP systems (experience with HubSpot and NAV is an advantage).
• Coordinate internally with operations, logistics, and finance teams to ensure smooth order fulfillment.
• Maintain organized records and ensure compliance with company procedures and policies.

Qualifications & Skills

• Bachelor’s degree in business, engineering, or a related field.
• Previous experience in sales coordination or parts sales is an advantage.
• Proficiency in CRM and ERP systems (HubSpot, NAV preferred).
• Excellent verbal and written communication skills in English.
• Strong communication, organizational, and interpersonal skills.
• Ability to work proactively, manage multiple tasks, and meet deadlines.
• Work collaboratively as a team player while consistently striving to achieve sales targets and results.

FPS Food Process Solutions Corporation is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements and are eligible to work in Canada will be contacted / shortlisted.