Service Coordinator

Next Level Group; Fredericton; Vor Ort; CAD 40.000 - 55.000; Vollzeit

Zusammenfassung

A company in the equipment sector located in the City of Moncton is seeking a Parts Advisor to assist customers and technicians in sourcing parts and maintaining inventory levels. The ideal candidate should have previous experience in parts or customer service, a strong mechanical aptitude, and effective communication skills. Responsibilities include processing part sales, managing inventory, and ensuring high levels of customer satisfaction. A valid driver’s license and forklift certification are required.

Qualifikationen

• Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred).
• Knowledge of agricultural, construction, or heavy equipment parts considered an asset.
• Strong mechanical aptitude and problem-solving skills.

Aufgaben

• Assist customers with parts inquiries, pricing, and availability.
• Identify and source parts using catalogs and internal systems.
• Process sales transactions and maintain accurate records.
• Support technicians by supplying required parts in a timely manner.
• Manage inventory by receiving, stocking, and monitoring levels.

Kenntnisse

Customer service skills

Communication skills

Mechanical aptitude

Problem-solving skills

Inventory management

Ausbildung

Experience in Parts or Customer Service role

Forklift certification

Pesticide Applicator License

Tools

POS systems

Inventory systems

Computer-based parts lookup tools

Jobbeschreibung

Position Summary

The Parts Advisor is responsible for supporting customers and service technicians by identifying, sourcing, and supplying parts and accessories. This role plays a key part in maintaining inventory accuracy, delivering exceptional customer service, and ensuring efficient day-to-day operations within the parts department.

Key Responsibilities

• Assist customers (in-person, phone, and email) with parts inquiries, pricing, and availability
• Identify and source parts using catalogs, vendor systems, and internal software
• Process parts sales transactions and maintain accurate records
• Support Service Technicians by supplying required parts in a timely manner
• Manage inventory including receiving, stocking, restocking, and cycle counts
• Monitor inventory levels and place orders to maintain appropriate stock while minimizing obsolescence
• Communicate with vendors regarding pricing, availability, and order issues
• Evaluate pricing and verify invoices for accuracy
• Pick, pack, and ship parts orders, including local deliveries as required
• Provide technical guidance on parts selection, installation, and alternatives when needed
• Resolve customer concerns related to parts availability, pricing, or quality
• Maintain a clean, organized, and safe work environment
• Operate equipment such as forklifts as required
• Contribute to continuous improvement of processes and department efficiency

Qualifications & Experience

• Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred)
• Knowledge of agricultural, construction, or heavy equipment parts considered an asset
• Strong mechanical aptitude and problem-solving skills
• Experience with inventory systems, POS systems, and computer-based parts lookup tools
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and customer service skills
• Valid driver’s license required
• Forklift certification and/or Pesticide Applicator License considered assets
• Customer-focused with a strong attention to detail
• Organized with effective time management skills
• Adaptable and able to work both independently and within a team
• Reliable with a strong work ethic
• Ability to lift and handle parts as required