Service Coordinator

Next Level Group; Fredericton; Sur place; CAD 40 000 - 55 000; Plein temps

Résumé du poste

A company in the equipment sector located in the City of Moncton is seeking a Parts Advisor to assist customers and technicians in sourcing parts and maintaining inventory levels. The ideal candidate should have previous experience in parts or customer service, a strong mechanical aptitude, and effective communication skills. Responsibilities include processing part sales, managing inventory, and ensuring high levels of customer satisfaction. A valid driver’s license and forklift certification are required.

Qualifications

• Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred).
• Knowledge of agricultural, construction, or heavy equipment parts considered an asset.
• Strong mechanical aptitude and problem-solving skills.

Responsabilités

• Assist customers with parts inquiries, pricing, and availability.
• Identify and source parts using catalogs and internal systems.
• Process sales transactions and maintain accurate records.
• Support technicians by supplying required parts in a timely manner.
• Manage inventory by receiving, stocking, and monitoring levels.

Connaissances

Customer service skills

Communication skills

Mechanical aptitude

Problem-solving skills

Inventory management

Formation

Experience in Parts or Customer Service role

Forklift certification

Pesticide Applicator License

Outils

POS systems

Inventory systems

Computer-based parts lookup tools

Description du poste

Position Summary

The Parts Advisor is responsible for supporting customers and service technicians by identifying, sourcing, and supplying parts and accessories. This role plays a key part in maintaining inventory accuracy, delivering exceptional customer service, and ensuring efficient day-to-day operations within the parts department.

Key Responsibilities

• Assist customers (in-person, phone, and email) with parts inquiries, pricing, and availability
• Identify and source parts using catalogs, vendor systems, and internal software
• Process parts sales transactions and maintain accurate records
• Support Service Technicians by supplying required parts in a timely manner
• Manage inventory including receiving, stocking, restocking, and cycle counts
• Monitor inventory levels and place orders to maintain appropriate stock while minimizing obsolescence
• Communicate with vendors regarding pricing, availability, and order issues
• Evaluate pricing and verify invoices for accuracy
• Pick, pack, and ship parts orders, including local deliveries as required
• Provide technical guidance on parts selection, installation, and alternatives when needed
• Resolve customer concerns related to parts availability, pricing, or quality
• Maintain a clean, organized, and safe work environment
• Operate equipment such as forklifts as required
• Contribute to continuous improvement of processes and department efficiency

Qualifications & Experience

• Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred)
• Knowledge of agricultural, construction, or heavy equipment parts considered an asset
• Strong mechanical aptitude and problem-solving skills
• Experience with inventory systems, POS systems, and computer-based parts lookup tools
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and customer service skills
• Valid driver’s license required
• Forklift certification and/or Pesticide Applicator License considered assets
• Customer-focused with a strong attention to detail
• Organized with effective time management skills
• Adaptable and able to work both independently and within a team
• Reliable with a strong work ethic
• Ability to lift and handle parts as required