PARTS ADVISOR

Autism Services; Canada; On-site; CAD 35,000 - 45,000; Full time

Job summary

MELFORT PARTS DEPOT/MPD MOTORSPORTS is seeking a Farm and Recreational Parts Advisor to assist customers with selecting parts for farm and recreational equipment and to manage inventory efficiently. You will provide expert advice on parts compatibility and maintenance, while handling sales transactions and maintaining records.

The role emphasizes strong knowledge of equipment parts, customer service excellence, and collaborative work with suppliers to avoid shortages.

Qualifications

• Strong knowledge of farm and recreational equipment parts.
• Ability to provide expert advice on parts compatibility and maintenance.
• Experience in inventory management and customer service.

Responsibilities

• Assist customers in identifying and selecting correct parts for farm and recreational equipment.
• Provide expert advice on parts compatibility, usage, and maintenance.
• Process sales transactions in-person and over the phone.
• Maintain accurate inventory records and coordinate with suppliers to reorder parts.
• Ensure the parts department is organized and compliant with safety standards.
• Maintain records of customer interactions, orders, and inventory transactions.
• Prepare reports on parts sales and inventory status.
• Support warranty claims and returns processing as necessary.

Skills

Parts knowledge

Job description

Employer Name: MELFORT PARTS DEPOT/MPD MOTORSPORTS

Farm and Recreational Parts Advisor plays a crucial role in supporting agricultural and recreational equipment users by providing expert advice, managing parts inventory, and ensuring customer satisfaction. This position requires a blend of technical knowledge, customer service skills, and inventory management.

Key Responsibilities

Customer Service and Sales Support

• Assist customers in identifying and selecting the correct parts for farm and recreational equipment such as tractors, ATVs, lawnmowers, and utility vehicles.


• Provide expert advice on parts compatibility, usage, and maintenance to enhance customer experience.


• Process sales transactions accurately and efficiently, both in-person and over the phone.

Parts Inventory Management

• Maintain accurate inventory records, including receiving, stocking, and organizing parts.


• Monitor stock levels and coordinate with suppliers to reorder parts as needed to avoid shortages.


• Ensure the parts department is clean, organized, and compliant with safety standards.

Technical Knowledge and Problem Solving

• Understand the specifications and functions of various farm and recreational equipment parts.


• Diagnose customer issues by interpreting equipment problems and recommending appropriate parts or solutions.


• Collaborate with service technicians to ensure correct parts are available for repairs.

Administrative Duties

• Maintain detailed records of customer interactions, orders, and inventory transactions.


• Prepare reports on parts sales, inventory status, and customer feedback.


• Support warranty claims and returns processing as necessary.

Required Skills and Qualifications

• Strong knowledge of farm and recreational equipment parts and their applications.