Parts Technician

New West Truck; Calgary; Hybrid; CAD 48,000 - 80,000; Full time

Job summary

New West Truck in Calgary, AB is seeking a Parts Technician to support order processing and parts lookup for heavy equipment and trucking customers. You will fulfill parts orders, source through vendors, and communicate ETA updates to technicians and customers.

This mid-day role runs Monday to Friday 11:00 AM–7:30 PM with rotating Saturday shifts and occasional overtime. The role offers total compensation up to $80,000 CAD with monthly performance bonuses, plus a comprehensive benefits package

Qualifications

• High school diploma required; journeyman certification an asset.
• Minimum two years of parts experience in heavy equipment, trucking, or commercial vehicles.
• Strong organizational and communication skills for fast-paced environment.

Responsibilities

• Order Processing – fulfill parts orders from in-stock inventory and through vendors.
• Customer Service – greet customers, provide timely service, and build relationships.
• Ad hoc duties – replenish inventory and keep display areas tidy and customer-ready.

Skills

Organizational skills

Communication skills

Fast-paced work

Attention to detail

Professionalism

Education

High school diploma

Journeyman Parts Technician (asset)

Tools

Procede

CAT

Cummins

Paragon

Job description

Parts Technician

Calgary, AB

Why Work Here

Working as a Parts Technician in the trucking industry is a rewarding career for someone who enjoys building relationships, solving problems, and helping customers keep their equipment moving. In this role, you will work closely with trucking companies, technicians, and owner-operators to identify the right parts solutions and support the day-to-day operations of a busy commercial dealership.

Treated Well.

You will work alongside a respected and knowledgeable leader who stays calm under pressure and leads by example. Our team environment is supportive, collaborative, and built on mutual respect. We believe in open communication, teamwork, and recognizing the contributions of every employee.

Trained Well.

We invest in your development through OEM training, web-based learning, internal development programs, and hands-on mentorship. You will gain exposure to industry-leading systems and technology while continuing to build your technical and customer service skills.

Paid Well.

This role offers total compensation of up to $80,000 (base + bonus) annually, including monthly performance bonuses. We also provide a comprehensive benefits package that includes health and dental coverage, vision care, life insurance, Employee and Family Assistance Program, and optional overtime opportunities.

The Role

This is a mid-day shift, typically scheduled Monday to Friday from 11:00 AM to 7:30 PM. Flexibility is required. Saturday shifts are scheduled on a rotating basis, approximately once every eight weeks, with optional overtime available.

Order Processing – 50%

• Fulfill parts orders using in-stock inventory

• Source and process orders through PDCs, vendors, dealerships, and suppliers

• Communicate ETA updates and arrival notifications to technicians and customers

• Learn and effectively use dealership systems including Procede, CAT, Cummins, Paragon, and other online platforms required to support customers and operations

Customer Service & Support – 40%

• Greet and acknowledge customers promptly and professionally

• Provide timely and efficient service to both internal and external customers

• Build strong working relationships with technicians, drivers, service advisors, and other departments

• Support a fast-paced environment while maintaining accuracy and professionalism

Ad Hoc Duties – 10%

• Replenish inventory and maintain clean, organized display areas

• Ensure pricing and merchandising are accurate and customer-ready

• Participate in training sessions and department meetings

• Process debit and credit transactions, product returns, refunds, and core credits

Education & Certifications

• High school diploma required

• Journeyman Parts Technician certification is considered an asset

Experience & Qualifications

• Minimum two years of parts experience within the heavy equipment, trucking, or commercial vehicle industry

• Strong organizational and communication skills

• Ability to work effectively in a fast-paced environment

• Comfortable multitasking while maintaining attention to detail and accuracy

• Commitment to professionalism, teamwork, and customer service excellence

Nice to Have

• Journeyman Parts Technician certification

• Experience with Procede or similar dealership business systems

• Familiarity with CAT, Cummins, Paragon, or other parts lookup platforms

• Previous experience supporting technicians, service departments, or commercial fleet customers

Professional references will be required.