Parts Manager – Whiteoak Ford Lincoln

Rafih Auto Group; Windsor; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Rafih Auto Group in Windsor, Ontario seeks a Parts Manager to oversee all aspects of the parts department. You will manage inventory, supervise staff, and maintain strong vendor relationships to ensure smooth operations and customer satisfaction.

You will collaborate with the Fixed Operations Manager and General Manager, drive profitability, and ensure timely parts delivery for internal and external customers. Strong leadership and inventory management are essential.

Qualifications

• Experience leading a parts team or similar department.
• Strong communication and negotiation skills.
• Ability to manage vendor relationships and inventory.

Responsibilities

• Forecast goals for the department and strive to meet them.
• Hire, train, motivate, and monitor staff performance.
• Set staff schedules to meet daily goals and targets.
• Maintain balanced inventory aligned with service, wholesale and customer accounts.
• Establish pricing that generates gross profit while maintaining loyalty.
• Monitor and adjust inventory to minimize obsolescence.
• Ensure parts are tagged for full factory credit recovery.
• Supervise stock orders and monthly reviews of sales and expenses.
• Develop aggressive wholesale parts programs to drive profit.
• Coordinate with Service Manager to ensure parts availability for repairs.

Skills

Leadership

Communication

Negotiation

Interpersonal skills

Urgent results focus

Tools

Microsoft Office/Excel

Job description

Reports To

Fixed Operations Manager, Service Manager and General Manager

Job Summary

The Parts Manager, under the direction of the Fixed Operations Manager and General Manager, will primarily be responsible for overseeing all aspects of the parts department, ensuring smooth operations and customer satisfaction. Your role will involve managing inventory, supervising staff, and maintaining strong vendor relationships.

Job Duties

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable)
• Establish schedules for department staff to ensure adequate coverage is in place to meet daily goals and targets.
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accounts
• Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty
• Monitors and adjusts inventory to minimize obsolescence
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
• Supervises stock order procedures
• Analyzes sales, expenses and inventory monthly to maintain profit goals
• Develops and administers an aggressive wholesale parts program to produce profit
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers
• Works with the service manager to ensure a timely turnaround of parts needed for internal jobs
• Attends managers meetings
• Holds weekly department meetings (if applicable)
• Collaboration with Service Manager to ensure all parts are available for repair jobs.
• Provides technical assistance to parts department employees (if applicable)
• Monitors parts department employees' payroll records (if applicable)
• Coordinates a prompt, efficient and timely flow of paperwork
• Directs shipping and receiving efforts to ensure timely processing
• Monitors daily reports
• Collaborate with Service Manager to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles.
• Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager.
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Handles customer complaints immediately and according to the dealership's guidelines
• Ensures that all dealership purchases are properly accounted for before payment is made
• Assists in the collection of past-due accounts
• Works with service manager to find ways to improve the overall profitability of the dealership
• Ensure that all staff is attending all training sessions outlined by head office (if applicable)
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensuring that we are carrying a 30 day or less inventory parts supply based on monthly average cost of sale
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
• Complies with all process and procedures outlined by the Executive team such as: parts ordering, tracking lost sales, parts returns, core returns, completing monthly parts reconciliation reports
• Ensure parts dept is organized and tidy
• Ensure display area (if applicable) is neat, organized and is stocked with lifestyle and boutique items
• Other duties as assigned

Expectations

• Collaborate with corporate team and bring forth ideas and suggestions
• Other training, as needed
• Conduct yourself in a professional manner at all times
• Maintain a safe work environment
• Maintains a professional appearance
• Adhere to all company polices and procedures

Job Requirements

• Minimum of 3 years of experience in automotive parts management
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in Microsoft Office/Excel and computer applications
• High level of integrity and dependability with a strong sense of urgency and results