Senior Manager, Distribution Centre

Dollarama; Mount Royal; On-site; CAD 110,000 - 150,000; Full time

Job summary

Dollarama seeks a Senior Manager, Operations to lead a three-shift distribution centre in Montreal, driving strategic direction and operational excellence in a fast-paced, high-volume setting.

You will lead an extensive management structure, champion continuous improvement, and coordinate with cross-functional teams to optimize processes, technology, and equipment while aligning with company objectives and safety standards.

Qualifications

• 7+ years of operations management experience in high-volume distribution/logistics or manufacturing.
• Proven ability to lead large teams and deliver transformation initiatives.
• Strong analytical, financial, and organizational capabilities.
• Inclusive and motivating leadership with excellent communication skills.

Responsibilities

• Lead management teams across three shifts to achieve KPIs and safety goals.
• Oversee day-to-day DC operations with a medium- to long-term strategic vision.
• Drive continuous improvement projects across processes, technology, and equipment.
• Contribute to capacity planning, workforce planning, automation, and capital investments.
• Manage budget analyses and identify cost-optimization opportunities.

Skills

Analytical skills

Financial acumen

Organizational skills

Leadership

Education

Bachelor’s degree in Operations Management

MBA (asset)

Job description

Job Summary

Reporting to the Senior Director of Distribution Centre Operations, the Senior Manager, Operations plays a key strategic role in overseeing, optimizing, and evolving a high-volume, fast-paced distribution centre.

A seasoned leader, the incumbent is responsible for orchestrating operations across three shifts, engaging and leading an extensive management structure, and ensuring sustainable performance aligned with the company’s strategic objectives. Acting as both a strategic thinker and a hands‑on leader, the role directly contributes to operational excellence, capacity growth, and the ongoing transformation of operations.

Key Accountabilities

• Lead, engage, and develop management teams to achieve and exceed key operational, financial, and health & safety (H&S) performance indicators.
• Oversee the day-to-day operations of the distribution centre while maintaining a medium- to long-term strategic vision.
• Drive continuous improvement initiatives and transformation projects impacting processes, technologies, and equipment.
• Contribute to the strategic planning of the distribution centre, including capacity planning, workforce planning, automation, and capital investments.
• Participate in budget management and financial performance analysis by identifying optimization and cost-efficiency opportunities.
• Collaborate closely with cross-functional teams, including Transportation, IT, Finance, Human Resources, Procurement, and Stores.
• Develop talent, strengthen leadership capabilities among managers, and foster a culture of performance, collaboration, and safety.

Job Requirements

• Bachelor’s degree in Operations Management, Supply Chain, Industrial Engineering, or a related field (MBA considered an asset).
• Minimum of 7 years’ experience in operations management within a high-volume distribution, logistics, or manufacturing environment.
• Proven experience leading large teams and delivering transformation or change initiatives.
• Strong analytical, financial, and organizational skills.
• Inclusive, motivating leadership style with excellent communication skills and the ability to thrive in a fast-paced environment.
• Functional bilingualism in French and English considered an asset in order to interact effectively with national colleagues, suppliers, and partners.