Supervisor of Customer Administration

Jackman Eye Institute; San Juan de Terranova; Vor Ort; CAD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Benefits plan

Pension plan

Free LASIK

Wellness allowance

Staff events

Uniforms provided

Zusammenfassung

Jackman Eye Institute is seeking an experienced Supervisor of Clinic Administration to lead the clinic administration team and ensure smooth front-end operations. You will oversee scheduling, patient flow, staff guidance, and alignment with organizational policies in a fast-paced ophthalmology setting.

The role emphasizes leadership, problem solving, and delivering an exceptional patient experience, with collaboration across operations and clinical teams.

Qualifikationen

• Minimum three years in customer service, healthcare administration, or medical reception.
• Previous leadership or supervisory experience preferred.
• Strong understanding of patient service, scheduling, and clinic operations.
• Excellent communication and interpersonal skills for difficult conversations.
• Organizational, problem-solving, and decision-making abilities.

Aufgaben

• Provide day-to-day leadership, coaching, mentorship, guidance, and support to clinic administration team members.
• Serve as the primary point of contact for the clinic administration team.
• Monitor daily workflow, staffing, clinic schedules, patient flow, waitlists, referrals, and booking practices.
• Support complex scheduling and operational challenges.
• Assist with recruitment, onboarding, orientation, and training of new employees.
• Reinforce policies, procedures, and patient service expectations while promoting a positive environment.
• Identify workflow concerns and recommend improvements to enhance efficiency and patient service.
• Support implementation of new workflows, systems, and operational initiatives.
• Act as the first escalation point for patient concerns and service issues with direct resolution.
• Participate in audits and quality assurance initiatives.

Kenntnisse

Leadership

Coaching

Communication

Problem solving

Decision making

Customer service

Team collaboration

Tools

EMR systems

Scheduling software

Jobbeschreibung

Are you an experienced healthcare administration professional who enjoys leading others, solving problems, and creating an exceptional patient experience? Jackman Eye Institute is looking for a Supervisor of Clinic Administration to provide day-to-day leadership and support to our clinic administration team while helping coordinate front-end clinic operations.

This full-time role is ideal for someone who is organized, approachable, confident making decisions, and comfortable balancing patient service, staff support, scheduling, and operational priorities in a fast-paced healthcare environment. The Supervisor will work closely with the Operations Manager and serve as a key resource for clinic administration team members.

The Perks of Joining Our Team

• Enjoy a comprehensive benefits plan and pension plan to support your overall well-being.
• Receive free LASIK eye surgery as an employee, taking a step toward your own visual wellness.
• Benefit from an annual wellness allowance to support your health and well-being.
• Work in a positive, collaborative environment that values teamwork and employee engagement.
• Participate in staff events.
• Uniforms provided to maintain a professional appearance.

What You’ll Do

• Provide day-to-day leadership, coaching, mentorship, guidance, and support to clinic administration team members.
• Serve as the primary point of contact and resource for the clinic administration team.
• Monitor daily workflow, staffing requirements, clinic schedules, patient flow, waitlists, referrals, and booking practices.
• Support team members with complex scheduling situations and operational challenges.
• Assist with recruitment, onboarding, orientation, and training of new employees.
• Reinforce organizational policies, procedures, and patient service expectations while promoting a positive and collaborative work environment.
• Identify workflow concerns and recommend improvements to enhance efficiency and patient service.
• Support the implementation of new workflows, systems, and operational initiatives.
• Act as the first point of escalation for patient concerns, complaints, and service issues, working directly with patients to support effective resolution.
• Resolve routine operational and patient service concerns while escalating significant issues when appropriate.
• Participate in departmental audits and quality assurance initiatives.
• Review booking accuracy, scheduling compliance, workflow adherence, and service standards.
• Monitor key performance indicators and operational trends.
• Assist with staff coaching, corrective action planning, and performance improvement initiatives.
• Make day-to-day decisions related to workflow management, scheduling priorities, and operational concerns.
• Collaborate with leadership to identify opportunities for service excellence and continuous improvement.

What You’ll Bring

• A minimum of three years of experience in customer service, healthcare administration, medical reception, or a related environment.
• Previous leadership, coaching, or supervisory experience is preferred.
• Strong understanding of patient service, scheduling practices, and clinic operations.
• Excellent communication and interpersonal skills, with the ability to handle difficult conversations and resolve concerns professionally.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to prioritize competing responsibilities and remain organized in a fast-paced healthcare environment.
• Confidence making day-to-day decisions while recognizing when an issue should be escalated.
• A collaborative leadership style with a willingness to coach, support, and develop others.
• Experience with electronic medical records and scheduling systems is considered an asset.

Jackman Eye Institute is committed to delivering exceptional ophthalmic care in an innovative, patient-focused environment. Our team is dedicated to transforming lives through improved vision while fostering a workplace built on collaboration, respect, accountability, and continuous learning.

Jackman Eye Institute is an equal opportunity employer. We are committed to creating a workplace that supports, inspires, and respects all individuals. Employment decisions are based on qualifications, merit, and business needs without discrimination based on race, colour, religion, sex, age, gender identity, marital status, disability, national or ethnic origin, military service status, citizenship, or any other protected characteristic.