Clinical Patient Advisor

Lasik MD; Surrey; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Bonus

Full-time 32–40 hrs

Free LASIK surgery

3 weeks vacation

3 sick days

1 floater day

Wellness day

Group insurance

Telemedicine

RRSP match

Job summary

LASIK MD Surrey is seeking a Clinical Patient Advisor to support patients through their journey, bridging clinical guidance with personal decision-making. You will present vision correction options, guide pricing and scheduling, and ensure accurate patient records in a fast-paced ophthalmology clinic.

You will collaborate with the medical team, coordinate logistics, and maintain follow-through with patients while upholding high standards of care and patient safety.

Qualifications

• Requires broad background in customer service or retention in relevant industry.
• Experience as an account manager or sales representative is a plus.
• Strong communication skills in English (written and spoken).
• Organized, results-oriented, and able to manage multiple priorities.

Responsibilities

• Support patients throughout their journey and assist in clinic growth.
• Meet with prospective patients after pre-operative assessment and relay information from medical team.
• Translate clinical information into clear, personalized value for patients.

Skills

Customer service

Account manager

Sales experience

English communication

Job description

See If You Are Our Next

CLINICAL PATIENT ADVISOR (CLINICAL COUNSELOR) | Surrey, BC

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Poste chez LASIK MD

Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

The wage range for this role is between $22.16 - $28.18/hr.

A Look At Your Benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (32hrs - 40hrs p/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You support patients throughout their journey, play a key role in their decision-making process, and contribute to clinic growth.
• You meet with prospective patients immediately following their pre-operative assessment and clarify information received from the medical team.
• You serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
• You clearly and transparently present vision correction options, benefits, and financial aspects.
• You help patients navigate their decision with clarity, compassion, and confidence while adapting your communication to their mindset, concerns, and motivations.
• You guide patients through pricing options and payment methods, book surgery dates, and coordinate logistics.
• You maintain accurate patient records and ensure compliance with all required standards.
• You maintain a high rate of patient follow-through to treatment through trust-building strategies and proactive, personalized follow-ups.
• You record short, personalized video messages, voice messages, or calls as reminders or warm touchpoints to improve treatment follow-through, as required.
• You support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks.

A clear view of your assets

• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• You have excellent communication skills in English (written & language proficiency).
• You are comfortable traveling to other clinics for training (and/or) work (expenses covered by Vision Group).
• You have availability to work the following schedule: Monday to Friday from 8:00 a.m. to 4:00 p.m., as well as Saturdays from 8:00 a.m. to 4:00 p.m., with Mondays and Saturdays alternating.