Customer Service Supervisor

Vision Group; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus

Permanent full-time (~30 hrs/week)

Group insurance

Telemedicine

RRSP match

Free LASIK surgery

3 weeks vacation

3 sick days

1 floater day

1 wellness day

Job summary

Vision Group seeks a clinic administrator for its LASIK MD clinic in Calgary. You will ensure smooth clinic operations, greet patients, manage queues, and lead staff with proactive customer service and professional demeanor.

You will support risk management, maintain patient records, and coordinate with the Center Director on day-to-day challenges, travel for training, and clinical workflows.

Qualifications

• Excellent communication in English.
• Leadership or supervisory experience.
• Strong organizational and multitasking abilities.
• Proactive customer service skills and professionalism.

Responsibilities

• Provide exceptional service and manage clinic flow to keep wait times reasonable.
• Greet and assist patients, verify files and maintain waiting room appearance.
• Lead by example and supervise staff, adapting policies as needed.
• Resolve issues using emotional intelligence and practical problem solving.
• Enter patient information into the computer system accurately.

Skills

Clear English communication

Leadership

Organizational skills

Customer service

Problem solving

Emotional intelligence

Tools

Microsoft 365

EMR systems (asset)

Job description

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (approximately 30hrs/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
• You benefit from a free LASIK surgery , 3 weeks of vacation , 3 sick days, 1 floater day & 1 wellness day .
• You benefit from group insurance , telemedicine & RRSP match .
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You provide our patients with exceptional service and ensure the overall fluidity of the clinic's traffic by ensuring that wait times are reasonable, maintaining the general appearance of the waiting room, and verifying patient files.
• You circulate the waiting room area to respond to questions or concerns immediately.
• You lead by example, as well as provide supervision and guidance to staff, while adapting company policies and exercising good judgment in managing day-to-day decisions and challenges.
• You use your emotional intelligence and problem-solving skills to resolve any potential escalating issues while providing your team with innovative ways to achieve clinic objectives.
• You enter necessary and updated patient information into the computer system.
• You support the organization's Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization's overall efforts to identify, report, and mitigate risks.
• You assist the Center Director with any additional tasks necessary.
  

A clear view of your assets

• You have excellent communication skills in English.
• You have a keen interest in the medical field and a leadership role.
• You stand out for your organizational, collaborative, and autonomous skills.
• You have experience in management or supervision and demonstrate excellent proactive customer service skills.
• You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
• You demonstrate empathy, emotional intelligence, and professionalism with the ability to foster change, work in a complex environment, set goals, delegate tasks, and prioritize urgencies.
• Schedule: Mondays to Fridays from 8:00 a.m. to 4:00 p.m., and Saturdays from 8:00 a.m. to 4:00 p.m .
• Required: You are comfortable travelling to other clinics for training (and/or) work (expenses covered by Vision Group).

From our point of view

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team.