Student Success & Experience Lead

Crimson Education; Canada; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Training budget

Psychologist on staff

Fireside chats and workshops

Radical Candor culture

Global 28 markets and remote options

Job summary

Crimson Education is seeking a proactive coordinator in Canada to support families through the student admissions journey. You will serve as the primary contact for students and parents, coordinating with our strategists, tutors and mentors to tailor guidance and track progress.

In this fast-paced startup environment, you’ll contribute to value-added solutions, share insights on local cultural nuances, and help maintain strong relationships across a global team.

Qualifications

• 1–2 years experience in customer service or project-related roles.
• Ability to build strong relationships with families and stakeholders.
• Resilience to thrive in a fast-paced startup environment.
• Strong problem-solving skills and ability to manage internal/external stakeholders.
• Excellent written and verbal communication, with collaborative mindset.

Responsibilities

• Coordinate, engage and guide the student journey with Crimson to help achieve goals.
• Be the main point of contact for students and parents, linking them to the Crimson team.

Skills

Customer service

Project management

Stakeholder management

Communication

Organizational skills

Cultural awareness

Adaptability

Job description

Crimson Education is seeking a proactive coordinator in Canada to support families through the student admissions journey. You will serve as the primary contact for students and parents, coordinating with our strategists, tutors and mentors to tailor guidance and track progress.

In this fast-paced startup environment, you’ll contribute to value-added solutions, share insights on local cultural nuances, and help maintain strong relationships across a global team.