Client Experience Coordinator

Oxford Learning Centre; Cambridge; In loco; CAD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fun staff events

Training & development

Coaching & feedback

Advancement opportunities

Hands-on education experience

Collaborative team

Descrizione del lavoro

Oxford Learning Cambridge is seeking a Client Experience Coordinator to join our team. You will work with families, support young learners, and help create an engaging learning environment in-centre.

The role is active in-person at our Cambridge location with afternoons, evenings, and Saturday shifts; vulnerability screening required and potential growth into leadership roles within the centre.

Competenze

• Experience with children in educational setting and strong customer service.
• Proven ability to build relationships with parents and families.
• Strong organizational and multitasking abilities.
• Comfortable learning new software and computer systems.
• Experience in scheduling, administration, or office coordination is an asset.
• Experience in sales, enrolment, or client-facing roles is an asset.
• Strong verbal and written communication skills.
• Ability to work independently while contributing to a team environment.

Mansioni

• As the Client Experience, support students, parents, teachers, and centre operations.
• Welcoming families and providing an exceptional customer service experience.
• Responding to inquiries and helping families understand Oxford Learning programs.
• Supporting student enrolment and onboarding processes.
• Organizing schedules for students, teachers, and assessments.
• Maintaining student records and administrative tasks.
• Assisting with parent communication and follow-up.
• Helping coordinate student assessments and learning programs.
• Maintaining a positive, professional centre environment.
• Supporting community outreach, events, and local partnerships.
• Teaching and supporting students in Little Readers and early learning programs.
• Working with children ages 3–12 using Oxford Learning’s materials and methodology.
• Teaching foundational literacy skills including phonics and reading readiness.
• Completing student communication updates and lesson notes.
• Supporting centre staff and contributing to a collaborative team culture.
• Ensuring Oxford Learning philosophies and standards are maintained.

Conoscenze

Customer service

Relationship-building

Scheduling

Administration

Communication

Office software

Enrollment experience

Teamwork

Formazione

Early Childhood Education degree

Final-year university student candidate

RECE designation asset

Teaching certification asset

Strumenti

Office software

Descrizione del lavoro

Client Experience Coordinator

Oxford Learning Cambridge

Are you passionate about working with children and families? Do you have exceptional customer service skills and enjoy creating positive experiences for others? Are you highly organized, energetic, and looking for an opportunity to grow within a thriving educational environment?

Oxford Learning Cambridge is seeking aClient Experience Coordinator to join our team. This unique role combines family relations, educational support, administration, and early learning instruction. The ideal candidate enjoys building relationships with parents, supporting young learners, and helping create an engaging and welcoming learning environment.

This position is currentlyfull-time, with opportunities for increased responsibilities and growth into a full-time leadership role as the centre continues to expand.

Position Details

This role is in-person. Applicants must be able to commute to our Cambridge location. This is not an online position. Relocation packages are not available. Vulnerable Sector Screening is required.

Hours will primarily be scheduled during afternoons, evenings, and Saturdays.

Responsibilities

As the Client Experience, you will play an important role in supporting students, parents, teachers, and centre operations.

Responsibilities include:

• Welcoming families and providing an exceptional customer service experience
• Responding to inquiries and helping families understand Oxford Learning programs
• Supporting student enrolment and onboarding processes
• Organizing schedules for students, teachers, and assessments
• Maintaining student records and administrative tasks
• Assisting with parent communication and follow-up
• Helping coordinate student assessments and learning programs
• Maintaining a positive, professional, and organized centre environment
• Supporting community outreach initiatives, events, and local partnerships
• Teaching and supporting students in our Little Readers and early learning programs
• Working directly with children ages 3–12 using Oxford Learning’s proprietary materials and methodology
• Teaching foundational literacy skills including phonics, letter recognition, vocabulary, reading readiness, and fine motor development
• Completing student communication updates and lesson notes
• Supporting centre staff and contributing to a collaborative team culture
• Ensuring Oxford Learning philosophies and standards are maintained throughout the centre

Qualifications

Education

• Diploma or degree in Early Childhood Education, Child and Youth Care, Education, Social Sciences, or a related field preferred
• University students in their final years of study may be considered
• Registered Early Childhood Educator (RECE) designation is an asset
• Teaching certification is an asset

Experience

• Experience working with children in an educational, childcare, tutoring, or recreational setting
• Strong customer service and relationship-building skills
• Experience working with parents and families
• Strong organizational and multitasking abilities
• Comfortable learning new software and computer systems
• Experience with scheduling, administration, or office coordination is an asset
• Experience in sales, enrolment, or client-facing roles is an asset
• Strong verbal and written communication skills
• Ability to work independently while contributing positively to a team environment

What We’re Looking For

The ideal candidate is:

• Warm, welcoming, and approachable
• Passionate about helping children succeed
• Highly organized and detail-oriented
• Confident communicating with parents and families
• Comfortable balancing administrative responsibilities with hands-on student interaction
• Reliable, professional, and eager to learn
• Interested in growing into a larger leadership role over time

Smiles, High-Fives & Happy Students

In this role, you will make a meaningful difference in the lives of students and families every day. Helping children build confidence and develop lifelong learning skills is incredibly rewarding.

Additional benefits include:

• Fun staff events
• Ongoing training and professional development
• Frequent coaching and feedback
• Opportunities for advancement and career growth
• Hands-on experience in education and leadership
• Supportive and collaborative team environment

Job Type: Full-Time

Salary:$20 - $23 / hour

Schedule:

• Monday to Thursday11am-8:30pm
• Saturday mornings 9am-12pm
• Additional hours available based on centre needs and growth

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students achieve academic success since 1984. Using the science of cognitive learning, Oxford Learning helps students of all ages build stronger learning skills they can rely on for life.

Oxford Learning Cambridge

800 Franklin Blvd.,Cambridge, ON

Applicants must reside in or within a short commute of the Cambridge area.

We thank all applicants for their interest in joining the team at Oxford Learning Cambridge; however, only those selected for an interview will be contacted.