CAN - Branch Coordinator

WillScot; Ottawa; Vor Ort; CAD 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

ongoing training opportunities

frequent check-ins and feedback

company growth opportunities

hands-on development of your teaching

Zusammenfassung

Oxford Learning Kanata & Stittsville is seeking an Education Coordinator to join our team and work at both Kanata and Stittsville locations. You will be the main liaison for clients, coordinate projects, onboard new clients, and maintain relationships with families to support student success.

This in‑person role requires a Bachelor’s degree (French is an asset). Vulnerable sector screening is mandatory, and the schedule includes evenings and some Saturdays to accommodate families.

Qualifikationen

• Bachelor’s degree or equivalent required.
• Strong communication and interpersonal skills.
• Experience in project management and client onboarding.
• Ability to analyze data to improve service delivery.
• French language skills are a plus.

Aufgaben

• Serve as the main liaison between clients and internal teams, ensuring effective communication and timely resolution of issues.
• Manage client accounts, including onboarding new clients and maintaining ongoing relationships.
• Coordinate project timelines, deliverables, and resources for client projects.
• Analyze client feedback and data to identify areas for improvement in service delivery.
• Utilize CRM tools to track client interactions and project progress.
• Assessing and programming students, student report writing and delivery.

Kenntnisse

Customer service

Communication

Project management

Data analysis

Sales

Ausbildung

Bachelor’s degree or equivalent

French an asset

Jobbeschreibung

Sister centres, Oxford Learning Kanata & Stittsville are seeking a dedicated and detail-oriented Education Coordinator to join our dynamic team and work between both locations. In this role, you will be the primary point of contact for our clients, ensuring their needs are met while fostering strong relationships. You will play a crucial role in managing projects and accounts, contributing to the overall success of our services in the education sector. The ideal candidate will possess excellent communication skills and a passion for customer service.

Work with kids and their families to help students of all ages achieve academic success. Oxford Learning programs impart new approaches to learning, designed to last a lifetime. We teach students from pre-school to post-secondary levels how to learn, concentrate, listen, remember. But most importantly, to believe in themselves as they reach their academic dreams.

Job details:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

Vulnerable sector screening is mandatory.

As the Education Coordinator you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You will work directly with the Centre Director as a key staff member with the following responsibilities:

• Serve as the main liaison between clients and internal teams, ensuring effective communication and timely resolution of issues.
• Manage client accounts, including onboarding new clients and maintaining ongoing relationships
• Coordinate project timelines, deliverables, and resources to ensure successful completion of client projects.
• Analyze client feedback and data to identify areas for improvement in service delivery.
• Utilize Customer Relationship Management (CRM) tools to track client interactions and project progress.
• Assessing and programming students, student report writing and delivery.

We encourage you to apply if you have the majority of the following requirements:

Education:

• Completion of a Bachelor’s degree or equivalent
• French an asset

Experience:

• Strong customer service & sales skills with a proven ability to build rapport with clients - kids and parents.
• Excellent written communication skills (reporting, client communications, etc.)
• Experience in project management, demonstrating the ability to manage multiple tasks simultaneously - this includes student assessment and programming.
• Proficient in analyzing data to drive decisions and improve client satisfaction.
• Knowledge of education services is a plus, but not mandatory.
• Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.

Smiles, High-Fives & Happy Students:

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

• ongoing training opportunities
• frequent check-ins and feedback
• company growth opportunities
• hands-on development of your teaching skills

Job Type: Full-time, permanent

Salary: $22 - $24 / hour

Schedule:

• 35-37.5 hours per week
• Evenings
• Monday to Friday
• Saturday availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Oxford Learning Kanata & Stittsville

226-329 March Road, Kanata, ON

Tel: [phone]

Applicants must reside in or within a short commute of the Kanata/Stittsville area.

We thank all applicants for their interest in joining the team at Oxford Learning Kanata; however, only those selected for the interview process will be contacted.