Student Accounts & Payments Advisor

University of Toronto; Toronto; On-site; CAD 71,000 - 90,000; Full time

Job summary

University of Toronto is seeking a Student Accounts Advisor to provide timely, courteous service in a high-volume environment. You will respond to inquiries about student fees, payments, financial aid and tax documentation, and apply University policies to resolve issues.

The role reviews financial information, performs calculations and reconciliations, and supports accurate student financial records. This is a one-year term, based at St. George campus in downtown Toronto.

Qualifications

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years' experience in basic accounting, and related administrative and customer service experience, preferably in an office that deals directly with students.
• Experience in handling money, recording accounts receivables and payables transactions, and reconciling accounts.
• Demonstrated working knowledge of basic administrative and accounting practices and principles.
• Demonstrated strong interpersonal skills to provide a high level of customer service specifically in relation to conflict management.
• Effective problem-solving skills, initiative, pleasant telephone manner, must be able to multi-task including the ability to exercise patience, professionalism, and tact.
• Effective organizational skills, ability to prioritize a diverse workload and work under pressure to meet deadlines in a high volume customer service and processing environment.
• Detail oriented with a strong emphasis on quality of work, and accurate data entry skills.
• Effective critical thinking and problem solving to assist the department by identifying opportunities for continuous improvement in current processes and systems.
• Proficient with MS Office Suite, including Word, Excel and Outlook.

Responsibilities

• Liaising with divisional awards staff to facilitate payments and resolve account and payment issues.
• Identifying and resolving individual financial discrepancies
• Monitoring, recording, reconciling and/or reporting on fees and awards funding accounts
• Generating standard financial reports
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Handling sensitive and/or confidential information
• Verifying the accuracy and completeness of information
• Identifying and analyzing data discrepancies and taking necessary actions to correct errors

Skills

customer service

conflict management

problem solving

multi-tasking

data entry

detail oriented

communication skills

Education

Advanced College Diploma

Tools

MS Office

Excel

Word

Outlook

Job description

University of Toronto is seeking a Student Accounts Advisor to provide timely, courteous service in a high-volume environment. You will respond to inquiries about student fees, payments, financial aid and tax documentation, and apply University policies to resolve issues.

The role reviews financial information, performs calculations and reconciliations, and supports accurate student financial records. This is a one-year term, based at St. George campus in downtown Toronto.