Student Service Advisor

University of Alberta Careers; Edmonton; Hybrid; CAD 43,000 - 62,000; Full time

Job summary

University of Alberta is seeking a Student Service Centre Advisor for a hybrid role based at North Campus, Edmonton. You will support current and prospective students, applicants, parents, alumni and the public with information and navigational guidance on admissions, registration, tuition and student fees, financial aid and scholarships, as well as student records, transcripts, exams and convocation.

You will also refer students to other campus offices and units as needed to ensure smooth

Qualifications

• Supports current and prospective students with admissions, registration, tuition and student fees, financial aid and scholarship information.
• Guides students on university policies and procedures and refers to other offices as needed.
• Provides information about exams, transcripts and convocation.

Responsibilities

• Provide outstanding customer service and navigational support on admissions, registration, tuition, financial aid and more.
• Advise on services offered by other campus offices and make referrals as appropriate.
• Assist a diverse student population including prospective and current undergrads and graduates.

Job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a Temporary Student Service Advisor opportunity available.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.