Student Service Advisor (Temporary)

University of Alberta Careers; Edmonton; Hybrid; CAD 40,000 - 52,000; Full time

Job summary

University of Alberta Careers is seeking a Student Service Centre Advisor to provide outstanding customer service and detailed information on admissions, registration, tuition, and student fees. You will help students, applicants and parents navigate policies and access campus services, with effective referrals to relevant offices.

The role supports current and prospective students, graduates and the public, reporting to the Team Lead SSC in a hybrid work model with on‑campus duties at North

Qualifications

• Provides information on admissions, registration, tuition and student fees, financial aid and scholarship information.
• Advises on campus services and refers to other offices as needed.
• Serves current students, prospective students, applicants, parents, alumni and the general public.

Responsibilities

• Assist students and applicants with inquiries and process information accurately.
• Explain policies and procedures related to admissions, registration, and exams.
• Coordinate referrals to appropriate campus offices to ensure smooth student support.

Skills

Customer service

Communication

Information navigation

Job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a continuing Student Service Advisor opportunity available.

This position has a term length of one year plus one day from the date of hire.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.