Student Enrolment Services Success Advisor

UBC; Vancouver; Hybrid; CAD 80,000 - 115,000; Full time

Job summary

UBC Vancouver is seeking an Enrolment Services Advisor to provide specialist student advising across financial aid, admissions, records and registration. You''ll manage a portfolio of 900-1100 students and support domestic and international learners throughout their university experience.

You will participate in program design, service standards, and collaboration with faculties and other Enrolment Services units to promote student success and financial wellness.

Qualifications

• Proven ability to advise students in financial aid, admissions, and registration.
• Ability to interpret and apply policies related to student services.
• Strong communication and interpersonal skills for diverse student populations.

Responsibilities

• Advise students across ES areas including financial aid, tuition and fees, records, and registration.
• Support prospective and current students through admissions, recruitment and advising.
• Develop and evaluate student service programs and service standards.
• Collaborate with faculties and campus partners to resolve student issues and improve processes.

Skills

Student advising

Financial advising

Policy interpretation

Education

Undergraduate degree in a relevant discipline

Tools

Student Information Systems

Enterprise CRM

Job description

UBC Vancouver is seeking an Enrolment Services Advisor to provide specialist student advising across financial aid, admissions, records and registration. You''ll manage a portfolio of 900-1100 students and support domestic and international learners throughout their university experience.

You will participate in program design, service standards, and collaboration with faculties and other Enrolment Services units to promote student success and financial wellness.