Student Service Advisor

University of Alberta; Edmonton; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

The University of Alberta is hiring a Temporary Student Service Advisor for a hybrid role based at North Campus, Edmonton. You will assist students, applicants and the public with admissions, registration, tuition and student fees, financial aid and scholarship details, as well as transcripts and convocation.

This position emphasizes excellent customer service, knowledge of campus policies, and the ability to refer clients to appropriate offices for further help.

Responsibilities

• Supports current students, prospective students, applicants, parents, alumni and the public by providing outstanding customer service and detailed information about admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams and convocation.

Job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a Temporary Student Service Advisor opportunity available.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.