Strategic Technical Account Manager – SaaS & Client Success

Engine by Starling

Toronto

Hybrid

CAD 90,000 - 130,000

Full time

13 days ago

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Job summary

Engine by Starling is seeking a Technical Account Manager (TAM) to lead client relationships and act as the primary technical advisor for our SaaS platform. You will work with Technology, Delivery, and Product teams to ensure customers maximize value, handle on-call rotations, and support UAT during project delivery.

The role emphasizes ownership, clear communication, and a collaborative, autonomous approach in a hybrid work model.

Qualifications

Experience in a Service Desk or client-facing platform support management role.
Proven incident and problem management experience.
Technical aptitude with cloud-based SaaS systems.
Strong presentation and communication skills for non-technical stakeholders.
Excellent interpersonal skills and ability to build client relationships.
Analytical thinking and attention to detail in issue resolution.
Self-motivated and proactive with ability to work autonomously.
Ability to collaborate in a flat-structured team.

Responsibilities

Build and maintain strong client relationships and manage the client experience.
Engage with product owners and incident management for platform performance.
Provide technical guidance and troubleshooting for SaaS clients.
Assist onboarding and UAT for new clients.
Produce release notes for major API updates.
Contribute to knowledge base and runbooks.