Senior Technical Account Manager - Enterprise SaaS, Remote

AfterShip Group; Toronto; Hybrid; CAD 111,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Remote-first work setups

Healthcare coverage from day 1

Retirement plans with company match

Unlimited PTO

Annual learning & wellness benefit

Monthly book perk

Career progression

In-office lunch and commuter benefits

Job summary

AfterShip, a Great Place to Work Certified company, is a post-purchase SaaS leader helping ecommerce merchants automate operations. As a Technical Account Manager, you will be the primary technical contact for enterprise customers, plan and debug operations, and drive successful deployments with minimal downtime.

This remote-first role supports global clients with hub locations in Toronto, Austin, and Barcelona, offering flexible work setups, a competitive salary, and strong opportunities to

Qualifications

• 3+ years experience in customer-facing technical roles in SaaS, ecommerce, or marketing automation.
• Ability to translate technical concepts for non-technical stakeholders.
• Strong prioritization and multi-tasking under pressure.
• Executive level interpersonal, project management, and communication skills.

Responsibilities

• Lead end-to-end technical setup and configuration for enterprise customers.
• Provide ongoing technical support to ensure smooth operations and customer satisfaction.
• Manage and execute migration processes for enterprise accounts with minimal downtime.
• Act as the primary technical contact for enterprise clients and address escalated issues.
• Handle API queries and track resolution progress.
• Partner with Customer Success teams across regions to align on customer needs.
• Participate in team meetings to ensure consistent support and shared strategies.
• Coordinate with Operations, Engineering, and Product Marketing on platform changes.
• Communicate platform updates effectively to enterprise clients.

Skills

Customer-facing tech roles

SaaS / ecommerce tech

API concepts

Cross-functional collaboration

Problem solving

Job description

AfterShip, a Great Place to Work Certified company, is a post-purchase SaaS leader helping ecommerce merchants automate operations. As a Technical Account Manager, you will be the primary technical contact for enterprise customers, plan and debug operations, and drive successful deployments with minimal downtime.

This remote-first role supports global clients with hub locations in Toronto, Austin, and Barcelona, offering flexible work setups, a competitive salary, and strong opportunities to