Strategic SaaS Adoption & Onboarding Lead

AI Digital; Canada; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

AI Digital is seeking a results‑driven Technical Account Manager to drive Elevate adoption across assigned clients. You will lead onboarding, deliver product demos, and translate analytics into practical guidance.

Collaborating with Product, Data, Client Services, and Support teams, you will identify adoption gaps, create action plans, train users, and clearly explain complex concepts to non‑technical stakeholders.

Qualifications

• 4+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
• Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
• Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
• Experience conducting client trainings or product onboarding sessions.
• Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
• Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong project management and follow-up skills.
• Excellent written and verbal English.

Responsibilities

• Own platform usage and adoption KPIs across assigned clients.
• Lead onboarding and training sessions for clients after platform access is granted.
• Run product demos and explain Elevate features in a clear, client-friendly way.
• Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
• Proactively introduce new platform features, dashboards, AI tools, and agents.
• Identify adoption gaps and create action plans to increase active platform usage.
• Collect client feedback and translate it into clear product and data recommendations.
• Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
• Support Sales and Client Services teams with technical product expertise when needed.

Skills

Presentation skills

Communication skills

Cross-functional collaboration

English proficiency

Job description

AI Digital is seeking a results‑driven Technical Account Manager to drive Elevate adoption across assigned clients. You will lead onboarding, deliver product demos, and translate analytics into practical guidance.

Collaborating with Product, Data, Client Services, and Support teams, you will identify adoption gaps, create action plans, train users, and clearly explain complex concepts to non‑technical stakeholders.