AI-Powered Success Insights Lead
Okta
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Job summary
Okta is seeking a Success Insights Manager to design and deliver data-driven, automated content that demonstrates value for customers post-sale. You will lead AI-powered programs to drive adoption and retention across large enterprise accounts, partnering with Product, Marketing, Data, and TAC teams to scale impact.
You will develop and refine content decks, translate customer insights into compelling narratives, and quantify business impact through AI-driven programs for continuous improvement
Qualifications
- 5+ years of related experience in digital success programs or growth marketing
- Bachelor’s degree; advanced degree preferred
- Experience building enterprise SaaS adoption programs is desired
- Adaptability and strong communication skills across teams
Responsibilities
- Automate the creation of data-heavy, customer-facing content using AI prompting and LLM workflows.
- Collaborate with post-sales teams to understand enterprise customer needs and translate insights into persuasive deck content.
- Design scalable solutions for diverse enterprise profiles and align deck content with product features to drive adoption and retention.
- Partner with Product, Marketing, Data, and Technical Account Management to gather feedback and improve content strategies.
Skills
Education
Tools
Job description
Okta is seeking a Success Insights Manager to design and deliver data-driven, automated content that demonstrates value for customers post-sale. You will lead AI-powered programs to drive adoption and retention across large enterprise accounts, partnering with Product, Marketing, Data, and TAC teams to scale impact.
You will develop and refine content decks, translate customer insights into compelling narratives, and quantify business impact through AI-driven programs for continuous improvement
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