Strategic Product Partnerships Lead

gadventures; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

G Adventures in Toronto, Canada, is seeking a ProductPartnership Lead to oversee the integration of partner products into the G Adventures product and operations. You will be the partner representative, coordinating with Partnerships, Brand and Marketing to ensure timely, high-quality delivery across regions.

This role requires 6+ years in travel sales, product or operations, and exceptional communication and collaboration skills to drive continuous improvements with stakeholders.

Qualifications

• 6+ years of travel sales, product and/or operations experience.
• Superior knowledge of the global tourism market.
• Commitment to a high level customer service experience.
• Proven ability to build and implement processes.
• Exceptional communication skills with both internal and external forms.
• Proven experience in administrative and project management.
• Exceptional writing and proofing skills.
• Experience with the Buying, Product and Operations cycle and process.
• A team player that understands how to collaborate and build strong relationship.

Responsibilities

• Serve as the primary liaison between the company and its partners, ensuring mutual representation and alignment.
• Collaborate with the Partnerships team (Brand and Marketing) to drive partnership success and shared goals.
• Proactively communicate changes, updates and action plans with partners to enhance the customer experience.
• Coordinate with Global Tour Staff management to equip staff with the tools and information needed to deliver exceptional trip experiences.
• Collaborate with internal stakeholders to plan and execute product improvement and development initiatives, managing timelines and deliverables.
• Communicate product updates and improvement plans to partner organizations to maintain alignment.
• Oversee data loading processes to ensure accuracy, integrity, and timely delivery between organizations.
• Ensure compliance with partner supply chain requirements and contractual obligations, including managing partner-requested audits and communicating results and resolutions.
• Serve as liaison for software development needs, advocating for enhancements that support the operational delivery of product requirements.
• Ensure the consistent delivery of trip standards and brand guidelines across all partnership trips.
• Analyze trip evaluations to identify trends and patterns that impact the customer experience and recommend corrective actions.
• Partner with regional Operations, Buying, Tour Staff management and Customer Solutions to ensure trips meet PRD requirements, trip design and quality standards.
• Collaborate with Product teams to update trip details in response to operational needs and changes.
• Review field-requested product changes and communicate updates to relevant stakeholders.
• Support CIM processes and coordinate safety communications and trip cancellations where needed.

Skills

Partnership management

Communication

Project management

Stakeholder management

Strategic planning

Writing & editing

Job description

G Adventures in Toronto, Canada, is seeking a ProductPartnership Lead to oversee the integration of partner products into the G Adventures product and operations. You will be the partner representative, coordinating with Partnerships, Brand and Marketing to ensure timely, high-quality delivery across regions.

This role requires 6+ years in travel sales, product or operations, and exceptional communication and collaboration skills to drive continuous improvements with stakeholders.