Product Partnership Lead

gadventures; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

G Adventures in Toronto, Canada, is seeking a ProductPartnership Lead to oversee the integration of partner products into the G Adventures product and operations. You will be the partner representative, coordinating with Partnerships, Brand and Marketing to ensure timely, high-quality delivery across regions.

This role requires 6+ years in travel sales, product or operations, and exceptional communication and collaboration skills to drive continuous improvements with stakeholders.

Qualifications

• 6+ years of travel sales, product and/or operations experience.
• Superior knowledge of the global tourism market.
• Commitment to a high level customer service experience.
• Proven ability to build and implement processes.
• Exceptional communication skills with both internal and external forms.
• Proven experience in administrative and project management.
• Exceptional writing and proofing skills.
• Experience with the Buying, Product and Operations cycle and process.
• A team player that understands how to collaborate and build strong relationship.

Responsibilities

• Serve as the primary liaison between the company and its partners, ensuring mutual representation and alignment.
• Collaborate with the Partnerships team (Brand and Marketing) to drive partnership success and shared goals.
• Proactively communicate changes, updates and action plans with partners to enhance the customer experience.
• Coordinate with Global Tour Staff management to equip staff with the tools and information needed to deliver exceptional trip experiences.
• Collaborate with internal stakeholders to plan and execute product improvement and development initiatives, managing timelines and deliverables.
• Communicate product updates and improvement plans to partner organizations to maintain alignment.
• Oversee data loading processes to ensure accuracy, integrity, and timely delivery between organizations.
• Ensure compliance with partner supply chain requirements and contractual obligations, including managing partner-requested audits and communicating results and resolutions.
• Serve as liaison for software development needs, advocating for enhancements that support the operational delivery of product requirements.
• Ensure the consistent delivery of trip standards and brand guidelines across all partnership trips.
• Analyze trip evaluations to identify trends and patterns that impact the customer experience and recommend corrective actions.
• Partner with regional Operations, Buying, Tour Staff management and Customer Solutions to ensure trips meet PRD requirements, trip design and quality standards.
• Collaborate with Product teams to update trip details in response to operational needs and changes.
• Review field-requested product changes and communicate updates to relevant stakeholders.
• Support CIM processes and coordinate safety communications and trip cancellations where needed.

Skills

Partnership management

Communication

Project management

Stakeholder management

Strategic planning

Writing & editing

Job description

About Us

Let's go on an adventure together!

Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go - it's about how it changes you.

For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.

At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew - you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we've got you. Wanna spend your days with people you genuinely like? Us too - and we're pretty sure you'll fit right in, wherever that is.

Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.

The ProductPartnership Lead is directly responsible for oversight of the quality delivery and the smooth integration of partner products into the G Adventure product and operational model. The role ensures that all Product requirements, operational responsibilities, branding and quality customer experience are met in the delivery of services. They must be aware of all product requirements, read all participant evaluations and proactively identify trends with key stakeholders in the regions and ensure a remediation plan is in place. They will be the partner representative within the company, and the consummate expert of the partnership. They will work directly with our partners as the product & operations representative and manage all communications promptly and professionally.

Key Duties & Responsibilities

Partnership and Stakeholder Collaboration

• Serve as the primary liaison between the company and its partners, ensuring mutual representation and alignment.
• Collaborate with the Partnerships team (Brand and Marketing) to drive partnership success and shared goals.
• Proactively communicate changes, updates and action plans with partners to enhance the customer experience.
• Coordinate with Global Tour Staff management to equip staff with the tools and information needed to deliver exceptional trip experiences.
• Collaborate with internal stakeholders to plan and execute product improvement and development initiatives, managing timelines and deliverables.
• Communicate product updates and improvement plans to partner organizations to maintain alignment.

Timeline, Data Documentation Requirements

• Oversee data loading processes to ensure accuracy, integrity, and timely delivery between organizations.
• Ensure compliance with partner supply chain requirements and contractual obligations, including managing partner-requested audits and communicating results and resolutions.
• Serve as liaison for software development needs, advocating for enhancements that support the operational delivery of product requirements.

Product & Operational Quality Assurance

• Ensure the consistent delivery of trip standards and brand guidelines across all partnership trips.
• Analyze trip evaluations to identify trends and patterns that impact the customer experience and recommend corrective...
• Partner with regional Operations, Buying, Tour Staff management and Customer Solutions to ensure trips meet PRD requirements, trip design and quality standards.
• Collaborate with Product teams to update trip details in response to operational needs and changes.
• Review field-requested product changes and communicate updates to relevant stakeholders.

Health, Safety and CIM

• Support the management and communication of CIM processes.
• Collaborate with internal and external stakeholders to coordinate communications related to safety, security, CIM, and trip cancellations.

Skills & Experience

• 6+ years of relevant travel sales, product and/or operations experience.
• Superior knowledge of the global tourism market.
• Commitment to a high level customer service experience.
• Proven ability to build and implement processes.
• Exceptional communication skills with both internal and external forms.
• Proven experience in administrative and project management.
• Exceptional writing and proofing skills.
• Experience with the Buying, Product and Operations cycle and process.
• A team player that understands how to collaborate and build strong relationship