Strategic Insights Community Lead

Sago; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

Sago is seeking a Customer Success Manager to lead Insight Communities and foster consultative client relationships. The role focuses on delivering business goals, exceptional member experiences, and timely insights.

You will manage community health, collaborate with cross-functional teams, and guide strategic activities to maximize value for clients. You should bring 3–4 years of client-facing market research experience, strong English communication, and the ability to design creative solutions

Qualifications

• Bachelor’s Degree or equivalent.
• 3-4 years of client-facing experience in market research and Insight Communities.
• Experience in research design, reporting, data analysis, international data collection, multi-mode methodology is a plus.

Responsibilities

• Manage community setup, recruitment, engagement, incentive management, renewal, and health.
• Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
• Design solutions using available tools and processes to exceed client expectations.
• Serve as the primary contact for clients, internal teams, and external vendors.
• Lead client calls and strategize activities to keep communities engaged.
• Manage vendors and partners to keep projects on schedule and within budget.
• Ensure timely completion of deliverables, including invoicing deadlines.
• Monitor program elements and manage issues to resolution.
• Work within Sago systems throughout the project life cycle.

Skills

Technical orientation

Consultative selling

Client relationship management

Analytical thinking

Communication skills

Problem solving

Team player

English fluency

Education

Bachelor’s degree or equivalent

Tools

MS Office (Excel, Word, PowerPoint)

Alida (DIY survey tools)

Job description

Sago is seeking a Customer Success Manager to lead Insight Communities and foster consultative client relationships. The role focuses on delivering business goals, exceptional member experiences, and timely insights.

You will manage community health, collaborate with cross-functional teams, and guide strategic activities to maximize value for clients. You should bring 3–4 years of client-facing market research experience, strong English communication, and the ability to design creative solutions