CX Strategy & Insights Manager

FHLB Des Moines; Winnipeg; Hybrid; CAD 95,000 - 160,000; Full time

Job summary

Sysco Winnipeg is seeking a strategic Manager of Customer Experience to lead analytical efforts, shape CX initiatives, and advise executive leadership on customer-centric programs. You will translate data into actionable strategies that boost loyalty and business value.

You will mentor analysts, manage complex CX projects across departments, and drive innovative approaches to data analysis and CX measurement. Strong communication to executives is essential.

Qualifications

• 7+ years of experience in Customer Experience or related analytics
• Bachelor's degree in a related discipline or 4 years of relevant experience in lieu of degree
• Proven ability to influence senior leadership and drive CX initiatives

Responsibilities

• Develop and refine CX frameworks, methodologies, and tools
• Lead cross‑functional CX initiatives with Sales, Marketing, Operations, Technology, and Supply Chain
• Present analyses and CX program performance to executive leadership and the Board
• Mentor and develop high‑potential analysts within the CX organization
• Drive innovation in CX by identifying trends and new technologies

Skills

CX principles

Data analysis tools

Executive communication

Project management

Leadership & mentorship

Stakeholder influence

Team collaboration

Education

Bachelor's degree or equivalent

Tools

SQL

R

Python

SAS

Tableau

Power BI

Salesforce

Excel

Job description

Sysco Winnipeg is seeking a strategic Manager of Customer Experience to lead analytical efforts, shape CX initiatives, and advise executive leadership on customer-centric programs. You will translate data into actionable strategies that boost loyalty and business value.

You will mentor analysts, manage complex CX projects across departments, and drive innovative approaches to data analysis and CX measurement. Strong communication to executives is essential.