Customer Insights Manager: Turn Feedback into Impact

Allshores; Halifax; On-site; CAD 90,000 - 130,000; Full time

Job summary

Allshores is seeking an accomplished Manager, Customer Insights to shape the Voice of the Customer program and translate feedback into business impact. You will align customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities and elevate experiences across the organization.

You will lead a team, drive strategy, and deliver clear recommendations through monthly, quarterly, and annual reporting for executives and operational teams.

Qualifications

• Five+ years in Voice of the Customer, CX research, or related analytics.

Responsibilities

• Support development and execution of enterprise Voice of the Customer strategy, roadmap and reporting cadence.

Skills

Voice of the Customer

CX research

Survey design

Stakeholder management

Program governance

Storytelling

Leadership

Data interpretation

Communication

Tools

Power BI

Sogolytics

Job description

Allshores is seeking an accomplished Manager, Customer Insights to shape the Voice of the Customer program and translate feedback into business impact. You will align customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities and elevate experiences across the organization.

You will lead a team, drive strategy, and deliver clear recommendations through monthly, quarterly, and annual reporting for executives and operational teams.