Remote Community & Customer Success Programs Lead

Techedin; Canada; Remote; CAD 104,000 - 124,000; Part time

Job summary

Techedin is hiring a Community & Customer Success Program Manager to drive customer engagement, Voice of Customer initiatives, and community operations for a leading enterprise software platform. You will work with Product Management, UX Research, and CS teams to organize, analyze, and translate feedback into product improvements.

Remote role in Canada with a focus on building relationships, facilitating Council meetings, and delivering actionable insights.

Qualifications

• 3–6 years in community management, ideas forum, customer success or related roles.
• Strong external customer relationship management experience.
• CRM proficiency with professionalism in customer interactions.
• Experience using AI tools for data synthesis and insights.
• Excellent written and verbal communication skills.
• Ability to collaborate across cross-functional teams.
• Experience facilitating meetings and coordinating follow-ups.
• Strong project management and organizational skills.
• Attention to detail with ability to handle multiple priorities.
• Ability to analyze qualitative feedback and identify trends.

Responsibilities

• Manage the customer Ideas Forum: review, triage, respond to feedback.
• Engage with customers to gather context and ensure feedback is actionable.
• Coordinate and manage Customer Council meetings and follow-ups.
• Build relationships to encourage ongoing participation in feedback programs.
• Capture and synthesize customer feedback into insights for Product/UX.
• Track actions and outcomes to ensure timely follow-through.
• Collaborate with Product, UX, CS and cross-functional teams.
• Use AI tools to analyze feedback and identify trends.
• Maintain program documentation and feedback repositories.
• Support Voice of Customer initiatives by increasing visibility of insights.

Skills

Community management

Customer feedback management

CRM proficiency

AI for insights

Cross-functional collaboration

Meeting facilitation

Project management

Written & verbal communication

Independent work

Qualitative data analysis

Tools

CRM software

Job description

Techedin is hiring a Community & Customer Success Program Manager to drive customer engagement, Voice of Customer initiatives, and community operations for a leading enterprise software platform. You will work with Product Management, UX Research, and CS teams to organize, analyze, and translate feedback into product improvements.

Remote role in Canada with a focus on building relationships, facilitating Council meetings, and delivering actionable insights.